Data Analyst - Customer Intelligence

An overview of this role

As an Analyst focused on Customer Intelligence products you will own the end-to-end development process for data products - from business requirements gathering to dashboard development to the delivery of actionable insights and recommendations. You will develop a deep understanding of our user base and their customer journey collaborating closely with our Go-To-Market and Product teams to break ground on new analyses and evolve our insights & analytics capabilities.

You will be in a highly cross-functional role with opportunities to partner with GitLab team members both within the Enterprise Data Team (including Data Engineers Analytics Engineers and Data Scientists) as well as with our functional partners (including Sales Marketing Finance Customer Success and Product).

What you’ll do

• Collaborate cross-functionally to deeply understand business questions about our collective customer base and their usage of our product and design single-source-of-truth reports and dashboards to address them

• Explore data to uncover insights and opportunities in particular understanding the customer journey and customer product feedback and identifying opportunities for growth/improvement

• Craft dashboards that meet our internal standards for style maintainability and best practices for a high-scale analytics environment.

• Experiment with GenAI tooling in partnership with the Data Platform team to find opportunities to increase speed to insight by enabling end users to engage with data products in a conversational way

• Partner with Data Engineering & Analytics Engineering to provide requirements for product & customer data creation and model development

• Influence and contribute to the long-range strategy and goals of the Analytics team

• Advocate for improvements to data quality security and performance across the data lifecycle

• Serve as a Subject Matter Expert (SME) for data visualization and analysis providing support to other GitLab analysts through code reviews pairing and training to help deliver optimal analyses and reports

• Support business teams to maximize the value derived from customer and behavioral data

What you’ll bring

• 3-5+ years of experience in an analytics role with experience analyzing product usage and customer journey/stages for a SaaS product

• Experience combining data attributes from various systems (i.e. Marketing Product ERP CRM etc.) to develop a unified view of the customer lifecycle. Our data includes GitLab.com Salesforce Zuora Zendesk Marketo NetSuite Snowplow and many others (see the Data Team page )

• Ability to write complex SQL including multi-table joins grouping and aggregation common table expressions and conditional filters

• Ability to clearly and concisely communicate complex business logic technical requirements and design recommendations through iterative solutions

• Ability to collaborate with and build relationships with a diverse set of stakeholders (Customer Success Product Marketing etc.)

• Proficiency with a business intelligence tool(s) (we use Tableau)

• Effective communication and collaboration skills

• Ability to thrive in a fully remote organization

• Positive and solution-oriented mindset

About the team

The Enterprise Data Team collaborates with every department at GitLab to develop trusted data products and responsibly harness the power of our data.

The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education experience knowledge skills abilities of the applicant equity with other team members alignment with market data and geographic location. The base salary range does not include any bonuses equity or benefits. See more information on our benefits and equity . Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.

United States Salary Range

$78400—$168000 USD