Data and Reporting Analyst

The Financial Business Solutions, FBS, group is seeking a Data and Reporting Analyst to support the goal of becoming a data driven organization by aligning analytics with process & business information needs. The Financial Business Solutions group acts as an internal consulting group with the capability and intelligence to identify and drive high impact strategic business initiatives for all of the North American Finance organization. This team is responsible for strategic planning, program management, operations transformation, business process reengineering, operations technology solution architecture, business intelligence/operations analytics, and reporting & modeling. The business intelligence/operations analytics, reporting & modeling function includes activities such as data management, data mining, operations analytics, trend analysis/detection, data modelling etc. to assist process teams to make appropriate decisions, adjust servicing strategies, and address business questions. This also includes understanding, leveraging, and linking various other sources of data within the Chubb data environment. Our group works closely with stakeholders, decision makers, and process leaders to support operational decisions through innovative solutions. Key Responsibilities • Partner with process users/owners to clearly define operations analytics needs critical-to-successful KPI/metrics • Extract, collate, and transform data from disparate systems for reporting and analytics • Work with FBS Data Engineers to resolve any data discrepancies • Discover and analyze data trends and patterns • Effectively summarize data insights into key observations. • Identify key factors that are driving the result, identify risks / business opportunities, and necessary control points • Present analysis outcome in an easy-to-understand business layout through interactive and actionable dashboards using data visualization tools • Analyze future operational scaling needs and make recommendations to ensure appropriate support by assisting in building and maintain staffing models • Facilitate monthly operations review meetings with all process owners. Prepare required materials for these discussions • Assist process teams/FBS process engineers/business analyst in process assessments, root-cause analysis and solution identification to prevent recurrence • Oversee delivery of all reports, dashboards, information artifacts, and scheduled production of outbound report schedules. • Develop, implement, and maintain policies and procedures in relation to all business intelligence artifacts produced • Promote cultural change of instilling data-driven-decision-making discipline