Data Associate (Hybrid in Chicago)

Job Description
Data Associate
About the Role
In this role, the selected candidate will serve as a Data Associate in our Chicago office on our client facing Data Strategy Group on the larger Data Analytics Team. The successful applicant will be responsible for assisting clients and users with their complex data issues, escalating issues/bugs to the appropriate parties (as necessary) and developing systems and internal processes that make handling/manipulating large/complex datasets and legacy data platform migrations increasingly efficient and effective. The ideal candidate will use analytical, data manipulation, and problem-solving skills to ensure our clients are maximizing their investment in Nextpoint and achieving high levels of success. This is a fast paced and challenging role, but for the appropriate candidate that thrives on problem solving, leveraging/documenting learnings from prior data manipulation projects, and contributing to the evolution of the software, it is a great opportunity to be part of a fantastic/hardworking team.
Responsibilities:

• Strategize and execute large data import/migration needs; Escalate tickets to the Software Engineering Teams when necessary.
• Organize and oversee a personal data intake queue to ensure that all deadlines are being met and to update stakeholders.
• Contribute to an ever evolving library of findings, considerations, and scripts pertaining to legacy data migrations and complex data imports into the Nextpoint platform.
• Consult with clients regarding their complex data projects, provide pricing/project quotes, and provide progress updates/reports to the clients and end users, in concise, understandable terms.
• This role will be part of an on-call rotation for periodic after hours and weekend support (approximately on week every two months)
• This role is a hybrid in-office/remote with the expectation that 3 days out of the work week would be in the Chicago Nextpoint office.

Qualifications:

• Bachelor's Degree: in Engineering, Technology, Business, Legal or related fields; or significant relevant experience.
• Experience with ESI (Electronically Stored Information) in a litigation environment is a plus.
• Experience with litigation support/e-Discovery software is a plus.
• Experience with document load files i.e. DAT, OPT, CSV, LFP etc.
• Experience with object-oriented development (Ruby, Java, Perl, Python, etc.) is a plus.
• Technical troubleshooting skills to understand and address data file issues, identify and navigate network problems, and diagnose various technical issues.
• Familiarity with file formats and document types from macOS and Windows applications and utilize third-party software to perform conversions when necessary
• Advanced skills with Excel (vlookups, macros, etc.). Experience using formulas in Excel to manipulate data.
• Experience with a support/ticketing/PM system such as Zendesk or Jira strongly preferred
• Ability to accurately determine a client's requirements and take ownership of client requests.
• Strong communication skills (written and verbal)
• Proven aptitude for working within tight deadlines and a fast paced environment
• High attention to detail, excellent organization, and client-service orientation skills.
• Has been vaccinated or will soon be vaccinated for Covid-19