Data Center Business Analyst

Data Center Business Analyst Primary responsibilities of the DC Business Analyst will include various project documentation, analysis, managing the Data Center Infrastructure Management(DCIM)Tool, creating JIRA stories.. This candidate will also be responsible for working closely with the Data Center Project and Operations Team for different analysis involved. This is a hybrid tole – 3 day in office role, location could vary within DFW areas.. Responsibilities • Understand and maintain the DCIM Tools used in Data Centers • Document Project details, technical requirements, nonfunctional requirements, as applicable. • Document and understand current operational processes, find issues, and discover improvement opportunities. • Document MOPs, work with the stakeholders to plan and list down the specific steps needed for a release. • Assist with project planning, management, and scope control throughout the project. • Develop and implement reporting tools, dashboards, and data visualizations to track key performance indicators (KPIs) and support decision-making. • Perform other project or operational duties as assigned such as creating JIRA Tickets, Send MoM, follow ups and maintaining documentation on Confluence and other MS Office tools. • Should be able to travel to various locations as needed for project needs. Qualifications • Prior Data Center Infrastructure Management (DCIM) experience • Work efficiently and independently - applying analytical, troubleshooting, and organizational skills to support day-to-day operations and project work. • Ability to travel to other facilities is required. • Working knowledge and experience with JIRA, Confluence, Project, and Visio • Ability to align project tasks and technical solution with the Business Requirements • Proactive and can work independently • Must be able to multi-task effectively • Great organizational skills • Excellent communication skills • Strong collaboration and troubleshooting skills Disclaimer HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns [email protected] investigation. Compensation and Benefits A candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year Job Type: Full-time Pay: $66,000.00 - $124,000.00 per year Work Location: In person