Data Operations Manager

In this role, you’ll get to:

• Become the expert in our internal software tool, using it skillfully and efficiently to provide data for internal research, client reporting, and external marketing publications.
• Work fluidly across internal teams - including Customer Success, Engineering, and Product - to answer burning data questions, diagnose data bugs, and improve our internal processes and dashboards.
• Assist client-facing teams including Customer Success, Account Management, Sales, and Marketing in scoping and delivering custom reporting and analysis.
• Create and deliver common data reporting deliverables as needed. Deep dive into the brand database and proactively determine ways to improve tagging, categorization, and expansion.
• Manage a small team of Data Operations associates and specialists, overseeing and prioritizing projects.
• Own end-to-end brand database management and expansion. Help build out our current processes in fast-growing verticals such as wellness, food and drink, and gaming.
• Collaborate with the Product team as needed to surface most common requests in-platform

Who you are and what you’ll need for this position:

• 3-5+ years of experience in Data Operations, Data Analytics, or similar customer-focused data-centric background.
• 1-2+ years of management experience. 
• You live in Excel and Google Sheets. Pivot tables and complex functions don’t scare you! 
• You’re able to identify trends in data, translate and communicate those trends, and advise on client and other external deliverables. 
• You are familiar with, and generally excited about, influencer marketing and the broader marketing and media landscape; you are interested in pop culture, beauty, fashion, or wellness or interested in learning more about these fields. 
• You communicate clearly through concise emails, video calls, and asynchronous tools (we use Slack & Notion!) to deliver easy-to-understand spreadsheets.
• You’re self-motivated, an active listener, and a creative problem-solver. 
• You’re constantly improving the way we use and present our data. 
• You have an eye for detail and a high degree of accuracy. 
• Proficiency in SQL and GraphQL is ideal