Data Operations Specialist

The Work We’re Doing:

Truv is a leading platform for income and employment data, driving use cases such as income and employment verification, direct deposit switching, paycheck-linked loans, and more. Our infrastructure connects financial institutions to over 160M working Americans.

The Community We’re Creating:

We’re an experienced team of thinkers, innovators, and entrepreneurs solving some big problems. And we’re looking for bold leaders to join us. Our remote-first distributed team hails from Bay Area, Miami, Toronto and London. We believe in creating a community where everyone belongs and thrives, regardless of location. So, if you’re excited about using cutting-edge technology and working alongside colleagues who’ve built groundbreaking products at Apple, Uber, Facebook, Carta, Venmo, Telegram, and Plaid—hop on.

What You'll Do

• Monitor and review key metrics to ensure operational performance aligns with company goals and identify any anomalies or trends requiring attention.
• Perform root cause analysis on data discrepancies or performance issues and work with the team to resolve them effectively.
• Collaborate with cross-functional teams to triage, test, and QA fixes, ensuring that solutions meet quality standards and address underlying issues.
• Engage in the continuous improvement of team processes by identifying gaps through data-driven insights and suggesting actionable improvements.
• Document findings, process changes, and QA methodologies to support team development and streamline onboarding for new hires.

What Would Set You Up for Success

• Analytical mindset: You excel at interpreting data to identify areas of concern and opportunities for improvement.
• Problem-solver: You are proactive in investigating issues and working collaboratively to implement effective solutions.
• Detail-oriented: You prioritize accuracy when reviewing metrics or testing fixes, ensuring high-quality outcomes.
• Team player: You thrive in a collaborative environment where shared goals guide decision-making.

Preferred Skills

• Experience with monitoring tools and platforms for tracking key performance indicators (e.g., dashboards, SQL queries, or tools like Tableau).
• Familiarity with QA processes, including testing workflows and validating fixes.
• Strong organizational skills with the ability to prioritize tasks and manage multiple projects simultaneously.
• Ability to take initiative and work independently while also contributing effectively as part of a team.

Some Bonus Points

• Experience in SaaS, FinTech, banking, or lending industries.
• Familiarity with data visualization tools or techniques to effectively communicate insights.