DB2 Technical Support Professional

Introduction
At IBM work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so lets talk.

Your Role and Responsibilities

The role is within the DB2 Support organization with local office located at Krakow Software Laboratory. We are extending a team of highly skilled and motivated individuals who provide technical support to IBM clients with Db2 LUW database systems and related tools such as Db2 Client and connectivity related products. The team is a part of the wider Db2 support organization which handles severity 1 (down systems) support tickets as part of the worldwide Follow-The-Sun (FTS) program as well as non severity 1 tickets.

During daily work you will:

• Handle cases for world wide high profile IBMs customers using Db2 systems such as Db2 EventStore Db2 Warehouse DPF/HADR/PureScale clusters IIAS appliance and Db2 on Cloud
• Identify and resolve questions or problems related to product installation configuration utilization functionality updates compatibility performance and availability across multiple platforms and network infrastructures
• Work on cases including cluster system analysis corruption issues and performance problems
• Explain on testing performed and resulting outcomes
• Perform Db2 source code analysis and deep diagnosis to resolve complex issues while working with development teams in issue resolution and defects identification
• Debug Db2 software with knowledge of C/C++ programming operating systems and other relevant technologies.
• Leverage knowledge in concepts like agent systems distributed systems concurrent programming statistical metadata analysis binary/assembly analysis.

Required Technical and Professional Expertise

• University degree (at least Bachelor) in one of the following discipline or equivalent experience:
  – Engineering (Electrical/Computer Systems/Software Engineering);
  – Science (Computer/Mathematics/Statistics);
  – Information Technology;

Preferred Technical and Professional Expertise

• Ability to prioritise personal workload and multitask as required
• Ability to initiate self-learning of new skills & areas of the database & likewise with the operating systems programming languages shell scripts in order to utilise these to assist solving problems
• Positive attitudes and willingness to solve complex problems and embrace change despite difficulties
• Excellent communication skills both written & verbal