DE024474-Workforce Services Manager

--ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- PROJECT NAME: Workforce Command Center POSITION TITLE: Workforce Services Manager WORK SETUP: Return to Office OVERALL PURPOSE: The Workforce Manager is responsible for managing the WFM and AP/QA functional teams. RESPONSIBILITIES: • Overall management of the WFM AP and QA cost structure and budget • To support the Command Center leads for sales and RFP responses & responsible for supporting the sales process by assisting with development of sales material, quotes, demos, and tours. • Responsible for looking for opportunities to expand the WFM AP and QA service offering into additional contracts. • Responsible for delivery on all contracts / SLAs • Focus on driving down cost to serve and looking for opportunities to expand the shared services model. • Drive industrialization of BST across all contracts OTHERS: Project Shift Schedule: Mid Shift Project Rest Day: Weekends Off Project/Team Location: Mandaluyong Robinsons Cybergate Tower 2