DE024691-PD-Record to Report Ops Manager

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- PROJECT NAME: Dolphin POSITION TITLE: Record to Report Ops Manager WORK SETUP: Return to Office RESPONSIBILITIES: Responsibilities/Authorities Main accountabilities: Production Supervision and Support • Coordinates individual and teamwork assignments • Monitors workload balancing • Supports high quality work through a positive environment • Monitors team members performance with the focus on improvement Service Level Agreements and Performance Metrics • Ensures individual and team service levels are met or exceeded • Assists in reviewing daily, weekly and monthly service levels and provides recommendations for improvements • Front line contact for questions or issues surrounding service levels Quality • Participates in providing feedback to the Quality team for improvement suggestions • Works with auditing resources on individual and team error trends • Ensures timely feedback is provided to individuals and teams on quality issues, changes or trends Performance Management • Assists in the creation of Performance Improvement Plans (PIPs) for Team Members not meeting expected production or quality targets, monitors program for a defined period • Provides suggestions to Management on unit performance, including motivation tactics, incentive programs and performance rewards OTHERS: Project Shift Schedule: Rotation Shift Project Rest Day: Rotation Project/Team Location: Mandaluyong Robinsons Cybergate Tower 2