Delivery Manager Collections

Introduction
In this role you’ll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers) where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world.​ Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.
In this role you will work for IBM BPO part of Consulting that accelerates digital transformation using agile methodologies process mining and AI-powered workflows.

You’ll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role you’ll be encouraged to challenge the norm investigate ideas outside of your role and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

Your Role and Responsibilities
. First-line escalation with customer and internal partners
. Responsible for training developing and monitoring the performance of associates to ensure all baseline KPIs and project goals are met in the most effective and efficient manner.
. Ownership of customer facing accountabilities related to the analysis of cash flow assessment of payment disputes and collection of unpaid invoices.

Required Technical and Professional Expertise
• 7-10 yrs of releated experience in Accounts Receivable w/minimum of 2 yrs in a leader role
• Knowledge of overall A/R workflow and systems.
• Highly skilled and knowledgeable of adjustments research collections account issues and customer relationships.
• Advanced proficiency in Microsoft Office applications (e.g. Outlook Excel Word Power Point)
• Strong ERP acumen
• Able to apply critical thinking to problem solving and analysis.
• Adept at collaboration negotiation and teamwork skills.
• Professional and mature with a high degree of confidence interacting with the customer and other functions.
• Excellent written and verbal communication skills with the ability to interface with multiple levels of internal and external business partners
• Analytical highly organized and detail oriented
• Experience leading Control compliance and participation in SOX control testing
• Demonstrated project management skills including the ability to lead manage and complete multiple concurrent projects involving multiple stakeholders

Preferred Technical and Professional Expertise