Delivery Project Executive (f/m/x)

Introduction
IBM Systems is a catalyst that makes the world work better because our clients demand it. Heterogeneous environments the explosion of data digital automation and cybersecurity threats require hybrid cloud infrastructure that only IBM can provide.

Your ability to be creative a forward-thinker and to focus on innovation that matters is all support by our growth minded culture as we continue to drive career development across our teams. Collaboration is key to IBM systems success as we bring together different business units and teams that balance their priorities in a way that best serves our client’s needs.

Your Role and Responsibilities
For our project team in DACH we are looking for a senior Delivery Project Executive (DPE) for managing complex projects contracts and service accounts. As DPE you will be the primary focal point for IBM service delivery in support of the client’s operational environment. You ensure service delivery customer satisfaction objectives contract costs and service level agreements are met. You maintain strong client partnership and you lead the service delivery team according to a defined scope of services in front of the client.

Required Technical and Professional Expertise

• >5 years experience in the banking industry with multiple years of ATM experience.
• Excellent communication and interpersonal skills with fluent German and English.
• Able to lead and manage client expectations requirements and strong client relationships including strong negotiations skills.
• Experienced in understanding and managing complex service contracts including managed services and/or operational services.
• Leadership skills to lead and manage diverse delivery teams.

Preferred Technical and Professional Expertise

• Able to adjust and be flexible in the face of uncertainty.
• Ability to manage multiple priorities under pressure.
• Proactive responsible independent and self-managed.