Deposit Operations Exceptions Specialist

Operations Exceptions Specialist The Operations Exceptions Specialist job is responsible for assisting with the day-to-day exception processing for consumer and commercial banking. This job performs transactional banking tasks such as overdrafts, non-post, account closures, and certificate of deposit (CD) changes. Working under moderate supervision, this job supports other banking professionals to ensure that critical tasks are completed on time. Key Responsibilities and Duties • Processing of general ledgers of internal accounts to ensure accuracy of all financial records, identifying and assisting in resolution of escalated discrepancies. • Transaction processing of withdrawals, deposits, account closures, stop payment, batch checks, and dormant account activities. • Account maintenance; including CD renewals, interest rate changes, product changes. • Performs account servicing functions such as client authentication, account research, maintenance of logs, client authentication, and other duties. • Monitors and contributes to report items, including Regulation CC and Regulation W. • Completes exception processing, including non-post, overdrafts, and stop payment analysis. • Performs maintenance on home equity loans. • Handles processing of return deposit items and ATM float maintenance. Educational Requirements • High School Preferred Work Experience • No Experience Required; 2+ Years Preferred Physical Requirements • Physical Requirements: Sedentary Work Career Level 3IC Preferred Qualifications • 1+ years of retail banking experience • Previous transaction processing of withdrawals, deposits, account closures, stop payment, batch checks and dormant account activities. • Experience handling of Exception processing; non-post, overdrafts, stop payment suspect analysis. • Strong organizational and multi-tasking skills. • Excellent oral and written communication skills. Hybrid work is a minimum of four days a week, one flexible day for remote work. Posting End Date: 7/15/25 Req Benefits: EverBank, N.A. and Sterling Bank and Trust, a division of EverBank, N.A. (together, the "Company") is committed to the well-being of its associates. That's why we offer a comprehensive Total Rewards package commensurate with the position and job-related qualifications, skills and knowledge. The Company's comprehensive Total Rewards package provides choice and flexibility and respects differences. The following benefits are available through the Company: • Medical, dental, vision & HSA/FSA • 401(k) savings • Paid holidays & generous PTO • Additional wellness & voluntary benefits Additional Company-provided benefit options (subject to plan terms): • Tuition reimbursement • Commuter Benefits • Life and Disability Insurance Compensation: $25 - $27 Additional Details : EverBank, N.A. and Sterling Bank and Trust, a division of EverBank, N.A. (together, the "Company") is a nationwide specialty bank providing high-value products and services to consumer and commercial clients nationwide. As a pioneer in online banking, we offer convenient digital access for clients 24/7, in addition to phone banking services and a network of financial centers. The Company's commitment is to deliver to our clients high-performing, high-yield solutions backed by exceptional service, always giving them the advantage they expect, to make the most of their money. VEVRAA Federal Contractor Member FDIC Notice to Job Seekers