Deposits Middle Office - Deposits Product Support Associate (Manager)

Deposits Middle Office Product Support Associate

As a Deposits Middle Office Product Support Associate, you will be responsible for numerous functions across the Deposits Product space. You will need to develop a keen understanding of all aspects of Deposits products. You will be engaging and collaborating with business partners across multiple Lines of Businesses to centralize and streamline the services provided to our Deposits clients. Responsibilities can include answering stakeholder inquiries, research and resolving problems.

The role requires a willingness to tackle a challenging and complex suite of products and the ability to learn quickly in a high-volume, constantly changing environment. Strong communication skills are essential due to heavy interaction with front office and product desk personnel, as well as the need to keep management informed of key developments or ideas for process improvement.

Job responsibilities:

Partner with key stakeholder groups to develop governance framework for Deposits products including the overall process, tracking mechanism and evidencing the process

Act as the escalation point for sensitive client issues to investigate, resolve and develop satisfying solutions

Interface with Operations and Technology teams on trade booking, fail management, exception processing and ad hoc queries

Collaborate with business partners and Intelligence Automation teams to identify and implement process solutions for streamlining Deposits flows

Document procedures, process flows and perform routine reviews to ensure timely & accurate updates are implemented

Act as oversight for all aspects of Deposits functions - Ensure all work is processed timely and accurately, all reconciliations and reporting requirements are performed on a daily basis, key controls are met and procedures are followed

Develop and document test plans and coordination of end-to-end testing

Strong Risk and Control Mindset - manage, develop and implement controls to mitigate existing and to prevent upcoming risks

Coordinate and monitor deliverables associated with projects

Required qualifications, capabilities, and skills:

Excellent written and verbal communication skills, ability to communicate with all levels, including Senior Management and Control Managers

Strong attention to detail and ability to work independently as well as in a team environment

Ability to work in a deadline driven environment and prioritize tasks accordingly

Commitment to quality and control

Results oriented - execute tasks and initiatives effectively and efficiently

Ability to develop and maintain relationships with business partners while maintaining strong client focus

Ability to multi-task in a fast paced environment

Strong proficiency in Microsoft Office applications (Excel, Word, PowerPoint)

Ability to think creatively and recommend/implement process improvements

In-depth knowledge and understanding of the Deposits products and attributes (calculations, impact)

Preferred qualifications, capabilities, and skills:

In-depth knowledge and understanding of the Deposits products and attributes (calculations, impact)

Experience in Private Banking and navigation within Private Bank Applications and Systems

ABOUT US

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.