Desktop Engineer

Description

Desktop Engineer

Position allows opportunity to grow into some System Engineer responsibilities

Summary of Desktop Engineer:

• The Desktop Support Engineer candidate is responsible for supporting all facets of the end-user experience.
• Partner and work closely with members of all departments and locations.
• Ensure alignment on the user experience.
• Adjust prioritization to meet expectations of the business and management.

Responsibilities of Desktop Engineer:

• Perform troubleshooting and break/fix tasks for in-house and retail store personnel
• Google Administration
• Both onsite, offsite and remote support required. (Travel
• Basic troubleshooting of network related issues
• Administration of various IT platforms (SCCM, EPP Suite, Atlassian Suite, HP MPS, Miraki MDM, etc.)
• Maintenance and routine auditing of our environment (Asset Tracking, Record Keeping, Google Distribution Groups, Active Directory upkeep, Vonage Extensions, etc.)
• In-depth knowledge of Windows 10, MacOS and IOS operating systems to assist in design, architecture, break/fix and general maintenance.
• License Management and version control
• Maintain and Support HP Printers, Canon and Ricoh Copiers.
• Mobile Device Management (MDM) administration.
• Monthly patch management for Windows updates and various software version updates such as Java
• Write quality Internal (Technical) and External (Customer) facing documentation
• Make suggestions for better solutions to problems
• Keep abreast of the latest and emerging technologies in your area of expertise
• Manage and support audio/video equipment (Conference and Training Rooms)
• Build, Deploy and Repair computer systems
• Oral and written communication to our customers (Byrider end-users)
• Train user base on how to use various technologies when necessary

Desired Qualities of Desktop Engineer:

• Strong problem solving and analysis; able to think outside the box
• Good team player with strong interpersonal and organizational skills
• An ability to perform well in a fast-paced environment
• Excellent written and verbal communication skills
• Proactive approach to daily and future tasks

Required Technical Skills of Desktop Engineer:

• SCCM (Patch Management, Deployment Package Creation and Release Management, Task Sequence Experience, Triage of Deployment issues)
• Endpoint Protection Suite Administration (Firewall, AV/Malware, Device Control)
• Extensive Break/Fix Software and Hardware Experience
• Audio/Video Experience (Projectors, Conference Room Maintenance)
• Asset Management Administration
• Windows 11 OS Administration (Group/Local Policy, Registry and BIOS Modifications)

Desired Technology Experience of Desktop Engineer:

• Automation via PowerShell
• Windows Server 2012 R2 to Current Experience"
• Atlassian Product Suite Administration (Jira Service Desk, Confluence)
• Intranet Administration
• Google Workspace Administration
• HP Managed Print Service Administration
• MacOS and IOS Operating System Administration

Desired Educational Experience of Desktop Engineer:

• B.S. in Computer Science or related field (or equivalent work experience)
• CompTIA A+
• Microsoft Certifications
• ITIL Foundation

Rewards for Desktop Engineer:

• Excellent benefits & paid time off
• Cutting edge technology
• Exposure to a variety of technologies
• Career growth opportunity
• Growing, industry leading company

Keywords: Desktop Support Engineer, Desktop Support Technician, Desktop Engineer, PC Support, Computer Support, IT Support

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Byrider is an Equal Employment Opportunity (EEO) employer. It is the policy of Byrider to prohibit discrimination and harassment of any type and to afford equal employment opportunities to all persons without regard to race, color, religion, sex, national origin, age, gender, physical or mental disability, veteran-status, or any other characteristic protected by applicable federal, state or local law.