Desktop Engineering Architect

Job Description

You will be a member of the team responsible for managing IT Infrastructure and delivering End User Computing (EUC) services to all SSC employees.

Key Responsibilities

• Oversee IT Infrastructure used for delivering End User Computing (EUC) services, which includes Endpoints, authentication and authorisation services, single sign-on, remote access, desktop virtualization, end-point security, file and print services.
• Directly responsible for managing and implementing EUC VDI environment running via Citrix on Nutanix NC2 in both Cloud and internal DCs
• Responsible for designing , architecting and implementation of End User IT solutions, along with change management activities.
• Review performance of EUC services with IT service providers, provide recommendations, and oversee resolution of operational issues.
• Provide third / fourth level support for incidents and problems in designated areas of expertise and assist our vendor partners as needed.

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• Degree in computer engineering, computer science or equivalent.
• At least 7 years of experience managing an End User IT Environment. Broad technology experience encompassing architecture, network design and IT operations in a global organisation.
• Extensive Windows 10 / 11 Experience. Covering image development and deployment at scale.
• Extensive End Point management tool (SCCM, 1E, Intune, Jamf etc) covering implementation and use off said tools.
• Familiarity with MACOS and Dell Wyse.
• Extensive knowledge of Desktop Virtualization, Citrix & Nutanix.
• Ability to apply the latest technology best practices and trends in delivering IT services, and in establishing the overall direction and control of the IT function.
• Good working knowledge in Active Directory, DNS/DHCP, Single Sign-On, LDAP/LDAPS, 2 Factor Authentication, Encryption, EntraID, and Windows Server.
• A good understanding of SDLC and Agile methodology, ideally Jira based.
• Enterprise Architecture or Microsoft Certification / Citrix Certification / Nutanix Certification.
• Exposure to ITIL (Incident, Problem & Change management.
• Ability to work independently, multi-task, and take ownership.
• Excellent Communication - verbal and written.