Desktop Experience Analyst

Description and Requirements
Position Overview
A team to manage desktop experience is essential to exist. This group of Experience experts transcends the service delivery and maintenance functions of a typical IT team. The team's mission is to proactively improve DEX inside the organization - while driving business value from their experience management technology.
This role involves proactive monitoring of the desktop environment, identifying potential issues, and implementing solutions to enhance the digital experience of employees. We need a strategic thinker with a strong technical background in desktop infrastructure and performance optimization.
Key Responsibilities:
• Conduct comprehensive assessments of current desktop performance and identify areas for enhancement.
• Proactively identify and resolve issues that affect desktop performance and reliability.
• Provide technical support and guidance to IT staff and end-users regarding desktop monitoring tools.
• Analyze data collected by monitoring tools to identify trends and areas for improvement.
• Develop and implement strategies for performance improvement, including hardware upgrades, software optimization, and configuration changes.
• Monitor and report on the progress and outcomes of performance improvement initiative
• Provide expert guidance and support to IT staff and end-users on best practices for maintaining optimal desktop performance.
• Stay abreast of industry trends and emerging technologies that can contribute to desktop performance improvements.
Required Skills:

• Bachelor's degree in information technology, Computer Science, or related field.
• 3 - 4 years of overall experience in desktop support.
• Strong technical knowledge of desktop hardware, software, Windows OS, and Microsoft Office products.
• Excellent analytical, problem-solving, and project management skills.
• Strong communication and interpersonal skills, with the ability to engage effectively with technical and non-technical stakeholders.

Preferred Skills:

• Experience with performance monitoring and analysis tools.
• Experience with performance monitoring tool, Nexthink.
• Proven track record of successfully managing performance improvement projects.
• Understanding of network infrastructure and its impact on desktop performance.
• Certifications in relevant technologies or project management methodologies.

Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" as well as the 2024 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
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