Desktop Support Engineer

Responsibilities:

• Technical Support: Respond to user inquiries regarding computer software or hardware operation to resolve problems.
• System Setup: Set up equipment for employee use, including proper installation of cables, operating systems, or appropriate software.
• Troubleshooting: Conduct computer diagnostics to investigate and resolve problems or provide technical assistance.
• Training: Develop training materials and procedures, or train users in the proper use of hardware or software.
• System Maintenance: Install and perform minor repairs to hardware, software, or peripheral equipment.
• Documentation: Maintain records of daily data communication transactions, problems, and remedial actions taken.
• Updates: Conduct regular software and hardware updates to ensure optimal performance of all devices.

Key Skills Required:

• Proven work experience as a Desktop Support Engineer or similar role.
• Hands-on experience with Windows/Linux/Mac OS environments.
• Working knowledge of office automation products and computer peripherals.
• Knowledge of network security practices and anti-virus programs.
• Ability to perform remote troubleshooting and provide clear instructions.
• Excellent problem-solving and multitasking skills.
• Customer-oriented attitude.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Responsibilities:

• Technical Support: Respond to user inquiries regarding computer software or hardware operation to resolve problems.
• System Setup: Set up equipment for employee use, including proper installation of cables, operating systems, or appropriate software.
• Troubleshooting: Conduct computer diagnostics to investigate and resolve problems or provide technical assistance.
• Training: Develop training materials and procedures, or train users in the proper use of hardware or software.
• System Maintenance: Install and perform minor repairs to hardware, software, or peripheral equipment.
• Documentation: Maintain records of daily data communication transactions, problems, and remedial actions taken.
• Updates: Conduct regular software and hardware updates to ensure optimal performance of all devices.

Key Skills Required:

• Proven work experience as a Desktop Support Engineer or similar role.
• Hands-on experience with Windows/Linux/Mac OS environments.
• Working knowledge of office automation products and computer peripherals.
• Knowledge of network security practices and anti-virus programs.
• Ability to perform remote troubleshooting and provide clear instructions.
• Excellent problem-solving and multitasking skills.
• Customer-oriented attitude.

Role: Desktop Support Engineer

Responsibilities:

• Technical Support: Respond to user inquiries regarding computer software or hardware operation to resolve problems.
• System Setup: Set up equipment for employee use, including proper installation of cables, operating systems, or appropriate software.
• Troubleshooting: Conduct computer diagnostics to investigate and resolve problems or provide technical assistance.
• Training: Develop training materials and procedures, or train users in the proper use of hardware or software.
• System Maintenance: Install and perform minor repairs to hardware, software, or peripheral equipment.
• Documentation: Maintain records of daily data communication transactions, problems, and remedial actions taken.
• Updates: Conduct regular software and hardware updates to ensure optimal performance of all devices.

Requirements:

• Proven work experience as a Desktop Support Engineer or similar role.
• Hands-on experience with Windows/Linux/Mac OS environments.
• Working knowledge of office automation products and computer peripherals.
• Knowledge of network security practices and anti-virus programs.
• Ability to perform remote troubleshooting and provide clear instructions.
• Excellent problem-solving and multitasking skills.
• Customer-oriented attitude.

Reinvent your world.¿We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at [email protected]. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at [email protected].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.