Developer Support Engineer

About us:

We’re looking for a Developer Support Engineer to help provide a great experience for developers integrating the RevenueCat SDK into their apps. As a member of our support engineering team, you’ll work directly with our customers each day to help them ship their apps. You’ll also collaborate with Engineering and Product to create an excellent developer experience and achieve our mission of helping developers make more money.

About you:

• You have 3-5 years experience in an engineering or technical role.
• You have experience integrating and shipping RevenueCat in a mobile app.
• You have an understanding of the mobile development and release process.
• You have experience in iOS (Swift / Objective-C), Android (Java / Kotlin), React Native, Flutter or Unity.
• You have great debugging skills: You will be identifying why apps aren’t working, often with limited information.
• You have experience debugging code issues utilizing stack traces.
• You have an interest in "wearing many hats," doing what it takes to help developers every day.
• You have excellent verbal, written and interpersonal communication skills: You will be writing to, presenting to and speaking with developers and colleagues daily.
• You have empathy for developers and their development/learning process: we usually hear from developers at their lowest and need to be understanding.
• You have a demonstrated creative problem-solving approach and strong analytical skills.
• You’re able to overlap your core working hours with Central Time Zone.

In the first month, you'll:

• Learn the common frustrations our customers have, and help them get unblocked to ship their apps
• Learn the internal tools and processes used by the support team
• Make improvements to our docs and support articles based on customer interactions to reduce support
• Work with our engineering team to untangle complex tickets

Within the first 3 months, you'll:

• Make product suggestions that will improve the developer experience and reduce support
• Build internal apps to test and reproduce issues
• Work directly with customers to assist with onboarding and solution engineering

Within the first 6 months, you'll:

• Identify key problem areas for developers and make targeted improvements that help developers
• Improve and create internal tools and dashboards for support and other internal processes
• Make significant contributions to the support process that helps you and your teammates be more efficient

Within the first 12 months, you'll:

• Develop a super-hero like intuition for the root causes of tickets and become an expert troubleshooter
• Interview, hire and mentor additional support engineers
• Discover new and unexpected ways to delight developers with our support experience

What we offer:

• $130,000 USD Salary regardless of your location
• Competitive equity in a fast-growing, Series B startup backed by top tier investors including Y Combinator
• 10 year window to exercise vested equity options
• Fully remote work environment that promotes autonomy and flexibility
• Suggested 4 to 5 weeks time off to recharge and focus on mental, physical, and emotional health
• $2,000 USD to build your personal workspace
• $1,000 USD annual stipend for your continuous learning and growth
  N0BGPzU2Q0RaNEBAPTkyNDw2Q29DNkc2P0Y2NDJFXTRAPg==