Developer Support Engineer

As a Meta Developer Support Engineer, you will be part of a team responsible for supporting large-scale, highly-technical, internal products. The infrastructure is among the largest and most advanced of its kind in the world. You will be embedded within an internal product team with responsibilities that include answering frontline support questions, being the keeper of the user experience in team meetings, and helping impact product direction.

Developer Support Engineer Responsibilities:

• Respond to and triage support questions and support requests from Meta engineers.
• Document and build on developer support processes and workflows, provide feedback, plan improvements, and drive success.
• Work with documentation teams, engineers, product management, and engineering leadership to deliver customer feedback and highlight patterns that can help prioritize product features or bug fixes.
• Perform bug fixes and other coding tasks as needed.
• Create, edit, and follow technical documentation and runbooks to research and resolve user issues.
• Critically analyze, troubleshoot, and resolve issues and distill solutions into clear and concise communications.
• Work collaboratively and independently while managing multiple assignments and/or responsibilities.

Minimum Qualifications:

• 3+ years of experience with a programming language such as JavaScript, Objective-C, Java, PHP, or Python.
• Experience with the technical development process of writing code, testing, and releasing to production.
• Effective communication, organizational, and time management skills.

About Meta:

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected].

$95,000/year to $138,000/year + bonus + equity + benefits

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.