Digital Customer Engagement Specialist

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GitLab is seeking a Digital Customer Engagement Specialist to join our Customer Success team. This role is instrumental in managing and executing digital outreach programs that effectively engage our users and drive product adoption and enablement. The ideal candidate will collaborate across teams to support innovative digital initiatives, including email campaigns and live customer events, contributing to our ongoing mission to optimize customer experience.

What you'll do

• Assist in the planning, execution, and monitoring of digital programs, including email campaigns and customer live events.
• Coordinate with cross-functional teams, including marketing, sales, and customer success, to ensure seamless execution of digital strategies.
• Analyze data from various sources to identify trends, derive actionable insights, and inform strategic decisions.
• Prepare and maintain detailed reports on the progress, performance, and outcomes of digital program initiatives.
• Establish and manage a lightweight project management framework to effectively oversee new and ongoing projects.
• Maintain comprehensive documentation of team activities and projects to enhance communication within the team and with external stakeholders.

What you'll bring

• Experience in Customer Success, Customer Experience, or Marketing, preferably in a SaaS environment.
• Strong skills in data analysis and reporting, with proficiency in tools such as Google Sheets and experience with Tableau, are a plus.
• Knowledge of customer success tools like Gainsight or similar, email marketing tools, and Learning Management Systems (LMS).
• Detail-oriented with excellent analytical, organizational, and problem-solving skills.
• Exceptional written and verbal communication skills.
• Capable of managing multiple priorities and collaborating effectively in a dynamic, fast-paced environment.
• Experience with marketing automation tools and/or customer success platforms is highly desirable.

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Unlimited PTO (paid time off)
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.