Digital Endpoint Monitoring Engineer

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.Position Summary:

We are looking for a team-oriented technology professional to provide engineering support for the Digital Experience Monitoring platforms across a large enterprise. This individual will work with developers, application owners and other stakeholders as needed to design, support and implement world class monitoring solutions to support the enterprise and colleague experience.In this position, you will need to have proven working knowledge of a number of various platforms, including SCOM, Aternity, NextThink. You will also need to possess a broad understanding of how these tools fit into a larger experience program.Responsibilities:

• Implement, monitor and operate digital experience monitoring technologies (endpoint hardware, software, services and SaaS tools)
• Execute scripts, employee engagement functionality, self-healing automation and other technology actions
• Provide technical guidance and support throughout the deployment lifecycle
• Perform integrations to business intelligence, adjacent technologies and data analytic platforms
• Perform root cause detection, anomaly detection, and provide troubleshooting in the resolution of technical issues related to Endpoint and Real User technology
• Monitor technology trends and serve as subject matter expert by staying up to date on the latest product features, functionality, and applied best practices

Required Qualifications:

• 5+ years' experience in engineering or operations role
• 2+ years' experience with implementation of applications in the digital experience monitoring space (Aternity, NextThink, AppD, Zscaler ZDX)
• 2+ years' experience in scripting and with software developer tools and API development
• Experience operating in a Safe/Agile environment

Preferred Qualifications:

• 4+ years' experience with implementation of applications in the digital experience monitoring space (Aternity, NextThink, AppD, Zscaler ZDX)
• 2+ years' experience in scripting and with software developer tools and API development
• Experience with data visualization tools like Tableau and./or PowerBI

Education:

• Bachelor's degree or, equivalent experience (HS diploma + 4 years relevant experience)

Pay Range

The typical pay range for this role is:$92,700.00 - $185,400.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit Benefits | CVS HealthWe anticipate the application window for this opening will close on: 01/12/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.