Digital Product Manager - Operations

About Working at Commerce

Wouldn't it be great to build your career at a bank that's known for helping people with their financial challenges? That's exactly what you'd be doing when you join the team at Commerce Bank. We're looking for teammates who are ready to do whatever it takes to help our customers with their everyday financial needs. You'd be helping yourself too, because Commerce has a tradition of recognizing and rewarding team members for their talent, skills and contributions.

No wonder we've been an industry leader for over 155 years and have developed a reputation as a great place to work in the financial services world. If you'd like to be a part of a team and culture that is respected by its peers and in your community, we should talk. We're always looking for the best and brightest.

About This Job

The main purpose of this position is to assist, guide and shape Commerce Bank's digital products & services for the Consumer clients across online apply, desktop, and mobile platforms. In addition, this position will play a key role in: evaluating existing digital product offerings, strategic planning, and performing competitive analysis.

Essential Functions

• Lead Ideation activities
• Lead Concept Generation activities
• Facilitate Concept Evaluation activities
• Partner with Marketing for digital product commercialization efforts
• Facilitate End User Testing related activities in partnership with User Experience group
• Contribute to the Product Development Process by identifying user stories to meet customer needs
• Comply with Written Supervisory Procedures to ensure digital products are functioning as designed, accurate information is being presented, system issues are properly reported, and product releases are properly tested prior to a production release
• Ensure project success through thorough user acceptance testing as well as coordinating communication, training and release schedules
• Gather client feedback, recommend corrective actions to improve the client experience, and work with internal and external partners to deploy those recommendations to the market for client consumption
• Perform other duties as assigned

Knowledge, Skills & Abilities Required

• Intermediate knowledge of product management, business analysis and software development lifecycle
• Advanced verbal and written communication skills, including ability to discuss controversial subjects with all levels and areas of the organization requiring tact and a commitment to finding common ground
• Ability to not only track and compile KPI data, but ability to prepare graphical and narrative explanation of key trends and pertinent information
• Proven ability to drive projects forward and ability to effectively communicate progress and/or barriers to stakeholders
• Ability to successfully collaborate in a matrixed organization across departments and teams
• Excellent independent reasoning and sound judgment
• Proven ability to manage projects, resources and collaborate with others
• Demonstrated ability to present information and respond to questions from groups of peers and/or management
• Proven ability to contribute ideas and recommendations to strategic initiatives
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
• Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
• Intermediate proficiency with Microsoft Word, Excel, PowerPoint and Outlook

Education & Experience

• Bachelor's degree in Business, Finance, MIS, Marketing, or related field, or equivalent combination of education and experience preferred
• 3+ years Digital Product Development experience leading the development of digital products (retail banking solutions preferred) across all phases of the Software Development Lifecycle (SDLC) required
• 2+ years Web and/or Mobile platform/product experience required
• 1+ year experience managing and coordinating relationships with external business partners preferred
• NPDP certification preferred
• PSPO I certification preferred
• AIPMM ACPMPO certification preferred

Location: 1000 Walnut St, Kansas City, Missouri 64106

Time Type:
Full time