Digital Product Support - Customer Service

Digital Product Support - Customer Service Starting at $19.55/hour with the opportunity to earn a quarterly performance-based bonus totaling up to $4000 a year! • Also hiring Bilingual - English/Spanish with a Bilingual hourly differential! Do you love to support small businesses? Do you have a passion for helping people and problem-solving? Are you frequently told how helpful you are or how customer-focused you are? If you answeredyesto those questions, this role is for you! Join Hibu, a leading Digital Marketing provider for small to medium-sized businesses across the country. No digital marketing experience? That's ok! We are looking for driven, passionate, customer-focused individuals to join our Digital Product Support (Customer Service) team, and we provide all the training you need to be successful! Over 6 weeks of best-in-class training, we will provide you with the tools and knowledge to find success in this position. Additionally, this is just the start! Hibu has a clearly defined career path allowing for continuous growth within the organization, and eligibility for advancement begins after your initial 6 months! What is Hibu (in 60 seconds):https://vimeo.com/366996342 Primary Responsibilities: • Answer incoming calls and/or emails and gather the appropriate amount of information regarding the issue/concern. • Provide support for the full suite of Hibu products: Websites, Listings, Reviews, Reputation, Search, Display, SEO, and Social. • Helping customers make changes to their Digital Products as requested within the scope of the product definition. Must have a detailed understanding of applications and procedures in order to assess the nature of the call type in order to handle it appropriately. • Research and diagnose technical issues and questions, utilizing available resources, software tools, and documentation. • Post live support and modifications that include: billing questions, performance, and analytics, changes to the website or display/social ads, changes to various Campaigns (Key Word Change, Geo Change, etc.). • Document and track customer questions along with resolution using Salesforce CRM. • Perform appropriate follow-up with clients on outstanding concerns and Salesforce cases. • Liaise with internal and/or external customers to resolve questions regarding modifications, explaining the scope of Hibu Digital Products where applicable. • Interact with customers, sales reps, and other associates regarding Hibu Digital Products Competencies / Critical Skills: • Knowledgeable in Photoshop and other editing tools • Ability to effectively and professionally communicate both verbally and in writing • Excellent customer service skills, specifically telephone experience • Ability to multitask • Ability to work independently • Ability to accept change in a positive manner • Exceptional organizational skills • Detail-oriented Our Employees We embrace and value diversity in everything we do. This melting pot of differing opinions, perspectives, cultures, and backgrounds energizes the company and fuels our passion to do what's right for our consumers, our clients, and our employees. It drives our entrepreneurial culture, generates new ideas throughout the organization, and makes Hibu a better, smarter, rewarding company for those of us fortunate enough to work here. For further information about Hibu, visit www.hibu.com Together, we can take your career farther than you've ever imagined! Apply Today! IND10 #LI-AG1 #LI-Hybrid Working with us means joining a team of truly extraordinary people working to improve communities across the country. Joining our team means not only working in a fun environment with smart people, but also being able to take advantage of our competitive compensation, ongoing training, incentives, and generous benefits package. Learn more about the Hibu culture here:Culture at Hibu NOTE: Hibu is an Equal Opportunity Employer, and consistent with applicable law, provides reasonable accommodations for qualified individuals with disabilities and disabled veterans in completing our job application process. If you need reasonable accommodation and/or are having difficulty completing our online application process due to a disability you may use the following email [email protected]: Please include your name and contact information and the title of the position you are interested in. Note: this is not for general employment inquires or correspondence. Hibu will only respond to requests related to those who need assistance with the online application process due to a disability