Dir, Solution Consulting-Servicenow.org

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

We are seeking a proven and experienced Solution Consulting (Presales) leader who will build and lead a team for the newly created Servicenow.org, which will focus on the Nonprofit Industry. This role will have global responsibilities with initial focus on the Americas and Europe. As a vital member of the leadership team and sales-eco system, this person will lead a team that is responsible for supporting sales with hands-on technical consultation on various ServiceNow products and solutions. This leader will implement and execute growth plans to create demand in the market while developing, leading, and managing a team of field-based Solution Consultants, including a matrixed Solution Sales & Specialist business unit.

This SC leader will be focused on building and executing a business plan that drives go-to-market strategies in this newly focused industry with the support and partnership of Sales, Product Management, and the executive team. They will have a high level of integrity, coaching acumen, strong executive presence and communication skills, and a passion for leadership and winning.

• Build and drive a Solution Consulting vision and strategy, develop, communicate, and execute on a plan to rapidly grow the Nonprofit business, taking into account the competitive landscape, presence, and strengths within the Geos

• Recruit, hire, mentor and motivate a world-class global Solution Consulting team of ServiceNow.Org Solution Consultants to drive rapid growth in this new business
• Collaborate with business partners across Geo Sales and Solution Consulting, Field Marketing, Solution Sales, Inspire Value, Customer Support/Outcomes, Professional Services, Alliances and Channels to ensure alignment on go-to-market strategies for Nonprofit customers
• Actively engage in planning, relationship development and opportunity development by supporting and assisting in sales and customer meetings to drive opportunities to a close
• Develop an industry focused demonstration strategy to engage prospects and customers along the continuum from demand generation to closure
• Drive operational excellence across all aspects of your business

Qualifications

To be successful in this role you have:

• Bachelor's Degree or equivalent
• A proven and consistent track record selling solutions in the Nonprofit industry via understanding the "bigger picture" and business drivers around technology along with establishing relationships with the C-Suite
• Nonprofit customer experience and IT Service Management a plus
• Experience hiring and leading Solution Consultants in multiple Geos, including the Americas and Europe is a plus
• Experience attracting, retaining, and developing high performing, high potential talent through assessing, selecting, onboarding, and coaching

• Experience working cross-organizationally to develop and execute an industry focused business plan
• A track record of building teams in a fast-paced high technology solution consulting organization
• Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
• A growth mindset, always curious and always learning, innovates relentlessly, and thrives in change
• Experience Inspiring purpose, building trust, collaborating effectively, and influencing others

• Superior knowledge and demonstrated skills of presales techniques, customer interaction, and customer relations
• Strong organization, communication, teamwork, presentation, problem solving and time management skills
• A competitive, can do, optimistic, realistic attitude, strong work ethic, humility and excellent team building, communication and listening skills

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $190,725 - $314,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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