Director, Commercial Operations

Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

This position leads the Commercial Operations function for the Clinical Diagnostics Global Commercial Operations (GCO) and Diagnostic Services (DxS) teams. They will focus on implementation, governance and maintenance of sales tools, workflows, and processes to drive efficiency and effectiveness of the commercial teams. They will partner with senior leaders of sales, marketing, and finance to provide strategic and operational guidance to the GCO & DxS teams. They will improve commercial effectiveness including processes, systems/technology, and programs that enable the commercial teams to perform efficiently.

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• Develop and lead implementation and governance of sales tools, training, enablement tools, analytics/reporting, and sales compensation plans.
• Serve as the liaison between the selling organizations and all internal operational groups to ensure collaborative and effective partnerships.
• Drive accountability through performance indicators aligned to strategies and goals. Leverage analytics to create go-to-market models and provide actionable insights.
• Collaborate with GCO & DxServices Sales leadership to ensure a collaborative culture that supports leaders and ensures strong performance. Ensure Sales Operations capabilities are used & applied consistently.
• Provide governance and alignment across processes/systems, drive adoption of tools, and standardize performance measurement methodologies.
• Lead the learning and development team, to ensure learning and adaptation including new and experienced colleagues.
• Lead the strategy, implementation, and continuous improvement of sales enabling technologies to support effective sales process management.
• Working with sales compensation, support, create, implement, and lead sales compensation plans to meet division objectives.
• Serve as the liaison between the selling organizations and all internal operational groups to ensure collaborative and effective partnerships to drive sales.
• In partnership with Finance, lead reporting for the commercial organization including MBR / QBR reporting.
• Direct other profitability initiatives / projects based on business unit needs.

• Consistent track record in dealing with highly ambiguous problems, taking responsibility for and driving simple solutions to complex problems. Experience with interpreting business needs and translating them into sales operational requirements.
• Ability to work effectively in a matrixed internal company environment
• Experience in commercial team management, sales strategies, personal selling effectiveness and business planning.
• Experience with financial planning, sales analytics and financial root-cause analysis including Selling Models, Salesforce CRM, MS Office and BI tools.
• Excellent Leadership, customer orientation, critical thinking, detail orientation.
• Ability to credibly interact with a diverse group, executives, managers, and subject matter authorities. Ability to explain and champion sales concepts to a broad audience.
• Willingness and able to travel up to 30% with international travel.