Director - Customer Advocacy

An overview of the role

As the Director Customer Advocacy for EMEA you will play a critical role in turning GitLab's most successful customers into visible influential champions for our intelligent DevSecOps platform. You will lead efforts to build and execute scalable advocacy programs that showcase powerful customer stories drive pipeline and revenue impact and deepen trust in GitLab across the region. Reporting into the corporate marketing and global communications organization you will own the strategy and execution of customer advocacy initiatives that align with EMEA sales priorities while maintaining strong relationships with key customers and internal stakeholders. In your first year you will define clear measurable advocacy metrics strengthen collaboration models with regional sales and marketing teams and elevate the voice of the customer across go-to-market motions. This is a unique opportunity to illustrate GitLab's impact on business outcomes through the voice of the customer.

Some examples of our projects:

• Building and scaling regional customer reference and advocacy programs tied to pipeline and revenue goals

• Partnering with sales pre-sales and marketing to turn complex customer solutions into compelling narratives for campaigns events and executive engagements

What you'll do

• Lead the development and execution of customer advocacy programs that turn our most successful EMEA customers into strategic storytellers references and champions for GitLab.

• Collaborate closely with regional and global sales marketing customer success and product teams to align advocacy initiatives with pipeline expansion and retention goals.

• Drive measurable outcomes by defining and tracking key performance indicators (KPIs) related to advocacy-driven pipeline influence deal acceleration and brand visibility across the region.

• Build and nurture strong executive-level relationships with key customers across EMEA identifying and cultivating advocates who can support references case studies events and thought leadership.

• Own the customer advocacy lifecycle from identifying and recruiting advocates to onboarding engagement and ongoing relationship management ensuring customers see clear mutual value.

• Influence cross-functional teams to integrate the voice of the customer into GitLab's narratives campaigns and go-to-market strategies elevating customer stories in both internal and external channels.

• Partner with regional stakeholders to prioritize and manage advocacy opportunities that support critical deals and strategic initiatives ensuring clear processes for request intake fulfillment and reporting.

• Foster a culture of continuous improvement and innovation within customer advocacy evolving programs content formats and engagement models based on feedback data and changing market dynamics.

What you'll bring

• Deep experience building and scaling customer advocacy customer marketing and/or reference programs in enterprise technology or SaaS ideally across multiple EMEA markets.

• Ability to navigate and influence complex organizations balancing the needs of sales marketing product and executive stakeholders while adapting to a rapidly changing environment.

• Proven leadership skills suitable for a director-level role with experience managing mentoring and developing high-performing teams within customer advocacy marketing or related functions.

• Strong understanding of how customer stories references and testimonials influence the buyer journey pipeline acceleration and regional go-to-market motions.

• Effective communication and interpersonal skills to build trusted relationships with senior customers and internal leaders including comfort engaging at the executive level on both business and technical topics.

• Capacity to work autonomously and asynchronously in a fully remote environment while staying aligned to shared goals processes and priorities across the broader GitLab team.

• Familiarity with measuring the commercial impact of advocacy programs including pipeline influence deal acceleration and other performance metrics tied to regional objectives.

About the team

The Customer Advocacy team at GitLab is dedicated to turning our most successful customers into visible influential champions who help drive awareness trust and revenue. This team builds and manages strategic relationships with customers to surface their stories amplify their impact and bring the voice of the customer into everything we do. Composed of experienced advocacy marketing and communications professionals distributed across multiple regions the team operates asynchronously to capture and share customer success across markets. They focus on developing impactful customer narratives fostering open communication with internal stakeholders and adapting programs to the evolving needs of a rapidly maturing organization.