Director, Digital Patient Services- IT

Kyowa Kirin is a fast growing global specialty pharmaceutical company that applies state-of-the-art biotechnologies to discover and deliver novel medicines in four areas of unmet need: oncology, nephrology, immunology and CNS/movement disorders. The North America organization includes three offices (in New Jersey and California) that focus on drug discovery, product development, and commercialization. Together, we work as a close-knit team to understand clinical needs and advance innovations that can have a profound impact on patient lives.

As a patient centric organization that strives to deliver innovative medicines to meet unmet needs, we feel that it is critical to follow the safety guidelines defined by CDC and OSHA. We believe the COVID-19 vaccine is the best way to manage COVID risk to you, your colleagues, your family and our society. With that in mind, we are taking the essential step to ensure the safety of our employees during this health crisis by requiring all US employees, temporary workers, agency employees and independent contractors to be fully vaccinated against COVID-19, where allowed by state or local law and where vaccine supply is readily available. In accordance with applicable law, individuals may seek an accommodation for medical or disability-related conditions or sincerely held religious beliefs.

Summary:

This talented and dedicated IT leader will be the primary IT partner for the Kyowa Kirin’s Patient Services business area.  Working closely with their business partners, the leader will:
•    Collaborate with key Commercial and Franchise stakeholders to ensure delivery of IT services and capabilities to support Patient Service’s needs.
•    Introduce innovative digital technologies to that better support and enhance patient, caregiver and healthcare provider experience and align with overall digital strategy.
•    Keep aligned with evolution of the Patient Services in industry.
•    Create and enhance Patient Services Digital IT Roadmap to both drive desired business outcomes and improve patient and caregiver support.
•    Collaborate across IT to drive the understanding of technical dependencies, execution priorities for solutions and leverage existing solutions and capabilities, where applicable.

Essential Functions:

•    Lead IT systems supporting Patient Services technologies.
•    Develop and manage overall program and yearly budgets. 
•    Lead team to identify opportunities for continuous improvement and measurements of success.
•    Partner with business leads to establish Patient Services model and ICT strategy to support a best-in-class patient and healthcare provider experience.
•    Provide overall program direction based on strong understanding of competitive environment.
•    Manage all vendors, licensing and support contracts of patient services systems.
•    Provide oversight in the prioritization of patient services system enhancements and maintenance to ensure continuity of customer care.
•    Ensure compliance through coordination with Legal and Compliance teams for any patient services program, future enhancements of patient services and/or new service providers.
•    Work with 3PL and channel partners, support associated data feeds and aggregation processes to ensure continuous quality.
•    Support teams that run day-to-day operations of programs to ensure high quality, compliant performance.
•    Collaborate with business partners within a matrixed organizational structure to develop effective relationships with US Market Access Channel / Customer Strategy teams, Brand Marketing, US Market Access Account Executives and Field Reimbursement teams to ensure coordinated execution of channel strategies and materials creation.
•    Partner with matrixed teams to ensure they have appropriate connection to Patient Services programs, including websites and web-based platforms to support patients and health care provider customers.
•    Establish and maintain relationships with Commercial business partners in Sales, Market Access, Insights & Analytics and Brand Marketing teams.
•    Partner with stakeholder teams to ensure reporting and analytics help drive business goals.

Requirements:

Education
Bachelor’s degree in Information Technology or equivalent

Experience
At least 10 years of pharma/biotech IT experience with at least 3 years directly supporting Patient Services

Technical Skills
•    Expertise with Patient Services platforms and/or CRM and related components 
•    Experience with Business Intelligence and Reporting tools  (e.g. Power BI, Tableau)
•    Strong understanding of systems development lifecycle change management, governance and Agile development methodologies such as SCRUM, and/or SAFE
•    Understanding of data warehousing, data lake, UX, data management / MDM technologies, analytics and platforms
•    Experience with Office 365, JIRA, Slack, and similar modern collaboration tools
•    Understanding of HIPAA, GDPR, information security, compliance, and privacy requirements for delivering data and analytics projects in the US healthcare industry

Non-Technical Skills
•    Strong knowledge of Patient Services and working knowledge of Market Access and other Commercial business functions, processes and operations within a biopharma environment
•    Proven leadership experience in a business-facing IT lead role; strong collaboration skills
•    Strong understanding of Project Management methodologies
•    Strong analytical and problem-solving skills
•    Strong vendor-management skills 
•    Proficiency using collaboration / office automations tools such as Office 365 or similar
•    Ability to communicate effectively with all levels of the organization
•    Ability to work independently and collaboratively among cross-functional, multi-cultural teams
•    Strong negotiation skills

KKNA and all of its employees have an obligation to act in accordance with the law and with integrity in all our operations and interactions

It is the policy of Kyowa Kirin North America, Inc. to provide equal employment opportunity to all qualified persons without regard to race, religion, creed, color, pregnancy, sex, age, national origin, disability, genetic trait or predisposition, veteran status, marital status, sexual orientation or affection preference or citizenship status or any other category protected by law.

When you apply to a job on this site, the personal data contained in your application will be collected and stored by Kyowa Kirin, Inc. (“Controller”), which is located at 135 Route 202/206, Suite 6, Bedminster, NJ 07921 USA and can be contacted by emailing [email protected]. Controller’s data protection officer can be contacted at [email protected]. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of General Data Protection Regulation (EU) 2016/679 (“GDPR”) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment. 

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. The transfer will be made using appropriate additional safeguards under the standard contractual clauses approved by regulators for transfers of personal data outside the European Union.

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment.  Under the GDPR, if you are located in the European Union, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability, and to lodge a complaint with an EU supervisory authority. If you have any questions about our use of your data, you may contact us by email at [email protected].

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