Director Enterprise Operations

This role is eligible for our five day flex office work model.

Director Enterprise Operations

Our Technology team is the backbone of our company: constantly crafting, testing, learning and iterating to better meet the needs of our customers. If you thrive in a fast-paced, ideas-led environment, you're in the right place.

Why this job's a big deal

As leader of the Enterprise Operations Office, a branch within the Infrastructure and Technology Operations (InfraOps) Team, also accountable for a significant number of supporting critical operational functions to help this organization operate as efficiently as possible. The first area of focus will be Service Delivery, where you will be responsible for maturing the service offering while leading a team that provides Quality of Services to Priceline's Business Customers and Affiliates from on-boarding day-2 support to day-to-day operations. In addition, you will also develop and lead a new services function to help ensure project delivery and quality across all internally led InfraOps initiatives. With the goal of helping our internal supporting functions lead, more optimally, the demands within the CTO organization and the business. Vendor Management is also a key service that falls within the remit of this role. You will build a service team that becomes the single point of contact for all things related to our software partners and suppliers. Lastly, you will support the building out of a conduit for InfraOps to handle the growing demands from Security, Audit and Compliance in a way that's scalable and efficient - ensuring InfraOps is operating within corporate and industry policy.

In this role you will get to:

• Lead all aspects of each project's lifecycle from conception to completion, with an emphasis on both technical and business point of view. This means having a full working functional knowledge of priceline.com services and offerings as well as through understanding of the OTA and travel industry and the supporting role Infrastructure Services plays.
• Ensure that Service Delivery acts as the single point of contact and liaison between Priceline and its Business Customers, Affiliates and Partners.
• Coordinate with resources and contractors responsible for execution and completion of IT projects that focus on multiple multi-functional areas within the InfraOps organization
• Provide mentorship to the team to achieve goals in accordance with established policies.
• Handle critical issues with customers.
• Identify customer needs and the solutions/resources needed to successfully deliver the projects.
• Responsible for successful planning, implementation and execution of the contracted services as defined in the Service Level Agreement (SLA).
• Ensure compliance of Operational practices.
• Develop Service Performance and Project Status Reports/Dashboards.
• Lead Service Delivery performance reviews with clients/customers.
• Accountable for quality of service, including ownership of process improvement.
• Act as a main contact for Vendor and Partner relationships to ensure effective product management over the lifetime of the agreements
• Build and implements processes around how we optimally lead our Audit and Security requirements ensuring we operate to the highest standards set by internal and external authorities

Who you are:

• EDUCATION: Bachelor's degree in the field of Information Technology, Computer Systems or Management. Master's degree or specific job related experience preferred.
• Experience leading/working with different cultures a distributed team
• You have 10+ years of Program Management experience in a technology organization (preferably ecommerce), running a variety of product development, infrastructure, compliance, security or privacy programs.
• Experience OTA/travel/ strongly preferred but not required
• Minimum 10+ years of experience with leading teams, setting strategy/vision with a history of delivery excellence
• PMP Certification
• Ideally, you have used Jira/Confluence and are experienced with leading Agile SCRUM development projects
• IT Service Delivery/Management experience
• Experience building up IT programs from scratch
• Ability to connect and communicate with all levels of management internally and externally
• Understanding of IT Audit Processes and general controls such as SOX, SOC, PCI, CIS, NIST
• Vendor and Partner Management experience
• Strong verbal communication and listening skills
• Proficiency in creating and delivering formal training programs and presentations
• Functional and technical troubleshooting experience as they relate to process improvements
• Working experience of with productivity tools such as Google Office Suite
• Ability to lead and direct multiple projects simultaneously
• Willingness to travel to customer locations and/or other distributed team locations when required
• Ability to translate customer needs into business requirement documents
• Ability to work with technology to translate BRDs into TRDs
• Proven history of living the values meaningful to Priceline: Customer, Innovation, Team, Accountability and Trust.
• The Right Results, the Right Way is not just a motto at Priceline; it's a way of life. It's therefore crucial that you also meet our high standard of ethics, integrity, transparency and compliance.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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Who we are

WE ARE PRICELINE.

Our success as one of the biggest players in online travel is all thanks to our incredible, dedicated team of talented employees. Priceliners are focused on being the best travel deal makers in the world, motivated by our passion to help everyone experience the moments that matter most in their lives. Whether it's a dream vacation, your cousin's graduation, or your best friend's wedding - we make travel affordable and accessible to our customers.

Our culture is unique and inspiring (that's what our employees tell us). We're a grown-up, startup. We deliver the excitement of a new venture, without the struggles and chaos that can come with a business that hasn't stabilized.

We're on the cutting edge of innovative technologies. We keep the customer at the center of all that we do. Our ability to meet their needs relies on the strength of a workforce as diverse as the customers we serve. We bring together employees from all walks of life and we are proud to provide the kind of inclusive environment that stimulates innovation, creativity and collaboration.

Priceline is part of the Booking Holdings, Inc. (Nasdaq: BKNG) family of companies, a highly profitable global online travel company with a market capitalization of over $80 billion. Our sister companies include Booking.com, BookingGo, Agoda, Kayak and OpenTable.

If you want to be part of something truly special, check us out!

Flexible work at Priceline

When we return to the office we will be in a fully flex mode, meaning you decide when to come to the office when it makes sense for you to do so - no minimum number of days in the office. Until then we are all working from home and will return to our flex mode when it is safe to do so.

Diversity and Inclusion are a Big Deal!

To be the best travel dealmakers in the world, it's important we have a workforce that reflects the diverse customers and communities we serve. We are committed to cultivating a culture where all employees have the freedom to bring their individual perspectives, life experiences, and passion to work.

Priceline is a proud equal opportunity employer. We embrace and celebrate the unique lenses through which our employees see the world. We'd love you to join us and add to our rich mix!

Applying for this position

We're excited that you are interested in a career with us. For all current employees, please use the internal portal to find jobs and apply.

External candidates are required to have an account before applying. When you click Apply, returning candidates can log in, or new candidates can quickly create an account to save/view applications.

If you are applying for a role in Connecticut or are a resident of Connecticut, you may obtain more insight on the recruiting range for this position, please submit an application and email your request to [email protected].