Director, Fraud Operations

 Hi, we’re Underdog!

We’re the fastest-growing sports gaming company ever.

We build innovative games and products for American sports fans.

Founded in 2020, our team built four of today’s most widely played fantasy games and recently launched our Underdog Sportsbook. We are the only sportsbook to ever launch on our own home grown technology, which allows us to build different and innovative experiences. We believe there’s so much more to be built for sports fans, and we’ll continue to win by building the best products and experiences for our customers.

The opportunity in front of us to become the biggest company in our space is massive; after all, we’re currently sitting in the fastest-growing consumer industry in the U.S. In just over two years, we reached a nearly $500 million valuation through some of the best investors in the game, including Mark Cuban, Kevin Durant, BlackRock, and SV Angel. We are many times larger now and our growth is not slowing down.

At Underdog, we believe that sports are for everyone and are building a tomorrow for every fan. Want to help create that future? Join us.

As the Director of Fraud Operations, you will play a critical role in safeguarding financial transactions, preventing fraudulent activities, and optimizing payment processes to ensure a seamless and secure betting experience for our customers. Your expertise will be essential in mitigating risks, maintaining compliance with industry regulations, and preserving the integrity of Underdog.

About the role and why it’s unique:

• Manage the Fraud and Payments teams, overseeing the day to day operations.
• Utilize internal data and reporting tools to identify patterns and trends and guide the teams accordingly
• Forecast departmental headcount planning in alignment with KPIs and productivity.
• Gather risk-related data from external resources to make informed decisions.
• Perform reviews of account investigations and check fraud reports prior to submission
• Assist in collecting data and using that data to help resolve chargeback and reduce fraud
• Be part of a team that can collaborate remotely in real time
• Work closely with the RG, AML and Customer Service teams to help resolve any patron inquiries or issues regarding payments or fraud
• Collaborate with various stakeholders and partners

Who you are:

• At least 5+ years managing large teams (10+) in a Fraud and Payments role in the sports betting and igaming industry.
• In-depth knowledge of fraud detection tools, payment gateways, and risk assessment models
• Proficiently adept at sifting through extensive volumes of information
• Strong analytical skills and the ability to interpret complex data to make informed real-time decisions
• Leadership experience and the ability to mentor and motivate a team
• Willing to work weekends and holidays

Even better if you have:

• Previous experience in a startup environment
• Familiarity with regulatory requirements and best practices in the sports betting and online gaming industry

Our targeted compensation rate for this position is between $180,000 and $210,000, depending on experience, plus equity. Think your skills are exceptional and warrant higher pay? Apply anyway! If we agree, we're willing to negotiate.

What we can offer you:

• Unlimited PTO (we're extremely flexible with the exception of the first few weeks before & into the NFL season)
• 16 weeks of fully paid parental leave
• A $500 home office allowance
• A connected virtual first culture with a highly engaged distributed workforce
• 5% 401k match, FSA, company paid health, dental, vision plan options for employees and dependents

Underdog is an equal opportunity employer and doesn't discriminate on the basis of creed, race, sexual orientation, gender, age, disability status or any other defining characteristic.

#LI-REMOTE