Director, Key Accounts Operations - Remote

Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Office

Job Description

REMOTE

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing efficiency in their laboratories, we are here to support them.

Our team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com.

Group/Division Summary:

Join Thermo Fisher Scientific's dynamic Enterprise Services division. We drive world-class services, ensuring our customers achieve their high-reaching goals with detailed execution and outstanding support. Our team collaborates closely to deliver unparalleled customer happiness and operational excellence.

Position Summary:

In this strategic leadership role, the Director of Key Accounts will support the Enterprise Services business including Asset Management Services and Lab Managed services at designated accounts. You will be accountable for successful strategic, operational and commercial initiatives and leading a team to deliver exceptional customer experience.

Key Responsibilities:

Service Operations and Operational Excellence

• Collaborate with cross-functional teams to develop innovative solutions and optimize processes that address customer needs and drive growth
• Drive accountability within teams, support functions and service providers to deliver towards KPI and improvement
• Demonstrate strong PPI (continuous improvement) leadership
• Willing to roll up sleeves and demonstrate role model leadership and can-do attitude

Leadership

• Lead Managed Services and Asset Management Services for assigned customer/s.
• Lead and develop an impactful team that demonstrates strong accountability, operational excellence and customer focus. Coach and mentor for growth.

Accounts strategy, growth and profitability

• Define, own, and deliver strategic roadmaps to achieve goals.
• Deliver towards business revenue and margin goals.
• Proactively seek and identify program expansion opportunities and collaborate across the company to grow the program.

Customer experience and satisfaction

• Deliver on customer commitments, contractual agreements, and all aspects of service delivery.
• Facilitate and lead discussions with stakeholders or service providers to drive improvements, deal with complaints, and lead change activities
• Lead Quarterly Business Review (QBR) discussions with customers
• Serve as the main point of contact for reviewing program performance and developing strategies and plans to drive customer satisfaction and value creation.

Qualifications:

• 10+ years proven leadership experience in a similar executive role.
• Strong competence in strategic planning, operations, and commercial awareness.
• Outstanding teamwork and negotiation skills.
• Ability to efficiently implement standardized processes and technology.
• Thrives in a highly matrix organization.
• Passionate about leading large multi focused teams.
• Understanding of asset management services and life sciences tools and instruments preferred
• Highly adaptable and able to thrive in a fast-paced, dynamic environment.
• Demonstrate financial competence.

Physical Requirements:

• Willingness to travel approximately 25%.

Benefits:

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation.

Thermo Fisher Scientific Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Reasonable Accommodation Statement:

Thermo Fisher Scientific Inc. is committed to providing reasonable accommodations to individuals with disabilities.

Compensation and Benefits
The salary range estimated for this position based in Massachusetts is $136,000.00-$181,400.00.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards