Director of Customer Onboarding & Enablement
Company
LogicManager, Inc
Location
USA
Type
Full Time
Job Description
- Team Leadership: Guide the onboarding team by setting clear objectives and standards, ensuring alignment with the company’s strategic direction.
- Program Oversight: Manage the planning, execution, and delivery of customer solutions, ensuring that implementation milestones are achieved and that the transition from sales to onboarding is seamless, in collaboration with Customer Success and Sales teams.
- Process Enhancement: Continuously assess and refine onboarding processes to increase efficiency, effectiveness, and customer satisfaction. Proactively address potential customer issues.
- Customer Engagement: Take ownership of the customer onboarding journey from purchase to launch within 90 days, providing consistent support and fostering customer success.
- Incorporating Feedback: Utilize customer feedback to drive improvements in the onboarding process.
- Expertise Maintenance: Maintain comprehensive knowledge of product features and functionalities to effectively educate and support customers.
- Problem Resolution: Tackle both technical and non-technical challenges to ensure a frictionless onboarding experience.
- Experience: Over 8 years of experience in B2B customer-facing roles or customer product onboarding within the SaaS industry, including at least 3 years in a managerial position.
- Education: Bachelor’s degree.
- Technical Skills: Demonstrated expertise in leading successful software onboarding initiatives.
- Core Competencies: Exceptional understanding of customer needs, excellent communication skills, and proficiency in project management tools and methodologies.
- Work Eligibility: Authorized to work in the US (sponsorship not available).
Date Posted
04/20/2024
Views
0
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