Director of SaaS Revenue and Operations

Director of SaaS Revenue and Operations

We are seeking a results-driven, business-oriented Director of SaaS Revenue and Operations to join our team and expand our SaaS offerings. This leadership role focuses on optimizing revenue growth, enhancing operational efficiency, and delivering exceptional SaaS solutions. You will champion our platform, which enables customers to stream, share, and download home movies and photos, while managing revenue channels and operational processes. Collaborating across sales, marketing, product development, finance, and customer service teams, you'll drive impactful results and ensure seamless product delivery.

At Legacybox, we’re committed to building a world-class team that delivers exceptional customer experiences through thoughtful analytics, user-centered design, and a test-and-iterate culture. Does Legacybox sound like your dream gig? Read on!

What you’ll do: 

• Develop and execute a strategic plan to maximize SaaS revenue growth and profitability. A vision to grow the business.
• Oversee and optimize the SaaS pricing, packaging, and revenue models to align with market trends and business objectives.
• Manage operational processes to ensure the efficient delivery, scalability, and performance of SaaS products.
• Collaborate with sales and marketing teams to identify and capitalize on growth opportunities, drive customer acquisition, and improve retention rates.
• Lead forecasting, budgeting, and reporting efforts related to SaaS revenue and operations.
• Monitor SaaS-related KPIs (e.g., ARR, MRR, churn, customer LTV, CAC) and drive initiatives to improve performance.
• Partner with product and engineering teams to ensure customer needs are met and exceeded.
• Champion customer-centric initiatives to enhance the SaaS user experience and satisfaction.
• Stay informed on industry trends, competitors, and emerging technologies to maintain a competitive edge.

Who you are:

• Bachelor’s degree in Business Administration, Finance, Marketing, or a related field (MBA preferred).
• 6+ years of experience with a strong understanding of SaaS business models, metrics, and financial principles.
• Proven track record of driving revenue growth and operational efficiency in a SaaS environment.
• Experience with SaaS pricing models, subscription management platforms, and financial reporting tools.
• Exceptional analytical, strategic thinking, and problem-solving skills.
• Excellent communication and interpersonal skills to effectively engage with stakeholders at all levels.
• Passion for innovation, continuous improvement, and delivering results.

Extra Credit

• Experience with Shopify, Recharge, SendGrid, Klaviyo and/or Attentive 

Benefits

• Full-time
• Pay is competitive and based on experience
• Medical, dental and vision coverage
• Paid time off

*Legacybox is an Equal Opportunity Employer who complies with all Federal, State and Local laws prohibiting discrimination in employment.'