Director of Sales and Customer Success (Tektronix SSO)

Lead the commercial functions within the Americas Service Solutions Organization specifically Sales Leadership: Land/Expand Customer Success Customer Service & Renewals Management Revenue Growth: Set and achieve ambitious revenue targets for services offerings. Monitor key performance indicators and implement initiatives to expand market share and improve profitability. Strategic Partnerships: Cultivate relationships with key clients industry partners and internal stakeholders to drive business growth and enhance the company's reputation for service excellence. Process Optimization: Continuously assess and improve sales and service processes to increase efficiency scalability and customer satisfaction. Team Development: Recruit train and mentor sales and customer success staff fostering a high-performance culture aligned with organizational goals. Customer Feedback & Advocacy: Implement feedback mechanisms to gather customer insights and advocate for customer needs within the organization. Reporting & Analytics: Provide regular reporting on sales performance customer satisfaction retention rates and other key metrics to senior leadership. Bachelor's degree in business engineering or related field; MBA preferred. 10+ years of experience in sales customer success or service delivery within a services organization or hardware company. Proven track record of achieving sales targets and building high-performing teams. Strong understanding of hardware calibration repair and asset management processes. Excellent communication negotiation and relationship-building skills. Data-driven approach to decision-making and performance management. Ability to thrive in a fast-paced customer-focused environment. Experience integrating service and hardware sales processes Familiarity with CRM systems Strong problem-solving and analytical abilities. Change management and process improvement expertise Experience building organizational structures that foster collaboration empower teams and support individual growth Experience leading Sales and Customer Success organizations Experience with service businesses