Director Physician Practice Operations CMH

Job Responsibilities

• Assumes overall responsibility for division employee management and staffing. This includes determining staffing standards based on patient care needs, patient flow, procedures and other clinical needs; interviewing, selecting and hiring new employees; ensuring compliance with state and federal requirements for clinical and non‐clinical staff; and evaluating staff performance, developing standards and ensuring basic competencies for all staff.
• Develops policies and procedures for division functions, establishes leadership credibility and a strong presence in the division, and sets expectations and model behaviors that demonstrate service excellence to staff and focus on the patient as a primary customer.
• Identifies potential problem areas, develops a system for objectively monitoring performance, and creatively seeks solutions to foster quality improvement. This consists of continuously optimizing staff roles and responsibilities to meet performance goals, developing and maintaining an open effective line of communication with providers and clinical staff and supporting change management.
• Develops and optimizes the physician templates for appropriate patient scheduling, coordinates space and room assignments for providers, supports and facilitates the referral management process, and develops protocols to improve care for urgent patient problems, as well as developing protocols and creating standards for patient/provider phone calls.
• Creates a system for monitoring clinic utilization, workload vs. billing, and individual physician provider productivity on a monthly basis. Works with the Business Office to refine and monitor billing. Acts as a resource to physicians, clinical staff and business office staff regarding coding questions; provides regular in‐services to physicians and clinical staff. Provides random chart audits for providers to ensure coding accuracy.

Education/Experience

Minimum Required:

• Bachelor's Degree in Health Care Administration or Business Administration or equivalent
• Five (5) years of experience in a health care setting including involvement with physicians, community, program planning and implementation, and operations
• Management level experience in a clinical or hospital setting

Preferred:

• Master's Degree in Health Care Administration or Business Administration or equivalent