Director, Retail Risk Management

Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands features some of the highest quality, most awarded and most popular cannabis products in America. With dozens of locations nationwide, our owned and operated Sunnyside® dispensaries provide a welcoming, positive, judgement-free place to shop for anyone at any point on their cannabis journey. 
 
Founded in 2013, Cresco Labs’ mission is to normalize and professionalize cannabis through our passionate employees. As stewards of the cannabis industry, our teams are constantly focused on supporting the needs of our fellow colleagues, consumers, customers, and communities alike. With a focus on Social Equity and Educational Development, our SEEDTM initiative ensures that our company reflects the communities in which we serve, ensuring equal opportunity for all to have the knowledge and resources to work in and own businesses in cannabis. 
 
At Cresco Labs, we aim to revolutionize and lead the nation’s cannabis industry with a focus on quality and consistency of product, and to bring legitimacy to the industry with the highest level of integrity and professionalism. 
 
If you’re interested in joining our mission, click the below links to join our team today!

At Cresco, we aim to lead the nation’s cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.

JOB SUMMARY

The Director of Retail Risk Management reports to the Vice President, Retail Operations and is responsible for implementing programs and trainings and leading a team to support business continuity, emergency response, disaster recovery and loss protection across the retail fleet.  The Director will need to establish and maintain impactful relationships with Regional Leadership, Compliance, Human Resources, security vendors, and law enforcement agencies. The successful candidate will require agility, strong attention to detail, project management and analytical skills to be successful.

At Sunnyside, we believe the employee experience is paramount to all. With a strong focus on training, development, diversity and authenticity, our employees experience both personal and professional growth.  As a Director of Retail Loss Prevention, you will have:

WHO YOU ARE

• You are energetic, possess strong interpersonal skills and work well with others. Collaboration is key to our team’s success!
• You enjoy people! Consulting our leaders, listening to their needs, and providing an exceptional experience is vital to achieving a safe and profitable work environment.
• You inspire others! You are a leader who has a passion for coaching, developing, and influencing others while driving a profitable multi-unit business. You have proven success contributing to a high-performance team!
• You hold yourself to a high level of integrity. In an industry that is highly regulated, we trust in our employee’s commitment to always do the right thing.

CORE JOB DUTIES 

• Routinely reports on and tracks Recovery Plans
• Foster awareness of and adherence to process expectation.
• Understand and communicate project level risks to internal stakeholders.
• Assists with Business Continuity & Disaster Recovery (BC/DR) incidents/events including activation of BC/DR Plans, recovery efforts, employee updates and communications and return to business as usual.
• Assists Stores and Departments with documentation of business impacts and maintenance of business continuity plans.
• Assists with the annual BC/DR testing and “table-top” exercises that simulate potential BC/DR scenarios.
• Assists with reviews of 3rd party vendors for BC/DR capabilities.
• Assists with the enterprise-wide Business Impact Analysis that determines business processes, potential impacts, legal/regulatory obligations, and recovery times.
• Performs risk assessments based on threat impacts.
• Assists in maintaining Disaster Recovery Plans
• Log Disaster Recovery tests and events
• Assist in providing management a report of Disaster Recovery tests.
• Disseminates mass notifications to individuals and groups during emergencies.
• Analyzes data to identify trends of realized losses (shrink) due to internal/external theft and works with leadership to investigate and plan to course correct.

REQUIRED EXPERIENCE, EDUCATION AND SKILLS  

• 10+ years Risk Management / Loss Prevention / Emergency Preparedness & Response experience, preferably in a high-growth or fast-paced retail or hospitality environment with multiple site responsibilities.
• Bachelor’s degree in business management, risk management or curriculum relevant to the role
• Demonstrated ability to analyze root cause, implement solutions and return results in asset protection / reduction of shrink.
• Available to work all hours of operation inclusive of nights, weekends, and holidays.
• Proficiency with Microsoft Office Suite with strong Excel skills.
• Strong project management skills
• Strong written and verbal communication skills
• Demonstrated ability to learn, apply and teach others technical and investigatory skills in a professional consultative manner.
• Certification(s) in interviewing techniques preferred.
• Experience with various loss prevention analytics reporting systems; ideally from inception to daily use.
• Strong business acumen including data management, attention to detail, and excellent communication and interpersonal skills.
• A high level of integrity, personal motivation, adaptability, and sense of urgency.
• Periodic travel to for trainings, business meetings and events.

BENEFITS

Cresco Labs is proud to offer eligible employees a robust offering of benefits including, major medical, dental and vision insurance, a 401(K)-match program, FSA/HSA programs, LTD/STD options, life insurance and AD&D.  We also offer eligible employees paid holidays and paid time off.  Other rewards may include annual discretionary bonuses, stock options as well as participation in our employee discount program. Benefits eligibility for permanent positions may vary by full-time or part-time roles, location, or position.

ADDITIONAL REQUIREMENTS

• Must be 21 years of age or older to apply
• Must comply with all legal or company regulations for working in the industry 

Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.