Director Technical Quality Assurance (Mainframe)

About the Opportunity:    

We are a leading SaaS-based financial technology firm specializing in mortgage servicing solutions. We are currently seeking an accomplished professional to join our Technology Department as a Director, Technical Quality Assurance. As a Director, Technical Quality Assurance, you will play a crucial role in managing and leading the Technical Quality Assurance team to ensure the delivery of high-quality products and services onshore/offshore. 

Your day-to-day at Sagent: 

Operational Management: 

• Achieve organizational goals through effective management and leadership of the Technical Quality Assurance team. 

• Conduct performance appraisals, pay reviews, and provide training and development opportunities for team members. 

Quality Assurance Strategy: 

• Devise, implement, and maintain quality standards to meet organizational and product requirements. 

• Oversee the development of quality assurance processes and standards for the organization. 

Service Delivery Oversight: 

• Ensure accurate implementation and maintenance of reliability and quality standards before service delivery. 

• Identify and provide direction to address defects or malfunctions in systems or software applications. 

Cost-Effective Solutions: 

• Provide and implement cost and time-effective solutions to enhance the quality assurance processes. 

• Drive continuous improvement initiatives to optimize the efficiency of quality assurance operations. 

Metrics and Reporting: 

• Establish and report metrics related to quality issues and standards. 

• Provide regular updates to senior management on the status of quality assurance initiatives. 

Resource Management: 

• Demonstrate knowledge of methods and processes to determine and provide resources needed to achieve business results. 

• Identify, plan, and mobilize resources required to fulfill operational objectives and plans. 

We would love to hear from you if you have:  

• Completion of a four-year college degree in a relevant discipline +8 years of experience in a related field, or advanced degree (master's or higher) in an applicable and relevant field +5 years of related experience, or experience will be considered in lieu of degree. 

• 7+ years of Mainframe QA Development Experience; ex. IBM Z Mainframe.

• 10+ years of Mortgage Servicing Industry Experience.

• 3+ years of Client Relationship Management.

• Experience working with Large Onshore/Offshore teams.

• Strong communication skills. 

• Proven experience in managing and leading technical quality assurance teams. 

• In-depth knowledge of quality assurance processes, standards, and methodologies. 

• Strong strategic and operational management skills. 

• Excellent problem-solving and decision-making abilities.

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