Director, Visa Developer Platform (LAC)

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

POSITION SUMMARY

Visa has built the world’s premier payment network with advanced processing and value added services. “VisaNet” is capable of handling more than 76,000 transactions per second, with convenience, reliability, and security, including fraud protection for consumers and guaranteed payment for merchants.

In response to the accelerating pace of change in the payments industry, Visa is extending its network, opening access to payment capabilities, and encouraging participation by new stakeholders in the payments ecosystem. To do that, we are unbundling our products, rationalizing them into consumable services (APIs and SDKs), and opening them up to a broader set of stakeholders through Visa Developer. Visa Developer enables financial institutions, merchants, strategic partners, and independent software vendors to more easily use our network, value-added services, and data assets. Through a best-in-class online developer experience and supporting expert services and tools, developers will be able to readily discover, access, integrate, and test what they need from Visa to create new and innovative solutions for their customers.

The role of “Visa Developer Director” is a position in Visa’s LAC Regional Product Solutions organization that will be responsible for driving the adoption and success of the Visa Developer Platform (VDP) by clients and other third parties in the LAC region and sub-regional offices (Latin America and Caribbean), leading LAC VDP expansion and execution in partnership with Visa product owners available through VDP. This role will be the LAC organization’s integrator of VDP market positioning and messaging, the driver and converter of LAC client engagement opportunities, the educator of Visa’s internal stakeholders in LAC, and leader of LAC market educational and awareness activities for VDP. The position is the key bridge between the VDP Product team, LAC Sales, regional marketing and communications, and Visa Technology teams in the comprehensive development and execution of the LAC VDP go-to-market plan. This role reports to the Sr. Director of Visa Developer Platform for LAC (based in Brazil).

The successful candidate will be a proven product and/or technology leader with predominantly digital and/or FinTech experience within a large enterprise, responsible for driving awareness, engagement, and conversion initiatives against clear business metrics across functions. In addition, he/she must be highly collaborative, bringing a structured approach, ideally have a technical background, business development skills, and have an exceptional ability to communicate complex, often technical information to both technical and non-technical audiences.

RESPONSIBILITIES

• LAC product leader for the comprehensive go-to-market activities for the Visa Developer Platform supporting LAC Visa product owners’ strategies and goals, coordinating closely with the VDP team, LAC product team, LAC Sales and the LAC marketing and communications teams to drive awareness, education, adoption and usage of VDP in LAC.

• Hand-hold, in partnership with product owners making available their products in VDP, LAC clients through Visa Developer ideation, onboarding and launch processes to ensure client delivery. Build understanding of Visa products available in VDP through APIs to ensure client knowledge delivery and idea generation.

• Collect feedback through the client engagement process to decrease time-to-value and determine where engagement and onboarding can be automated.

• Work with marketing and comms on the development and execution of a comprehensive LAC marketing, communication, events, and PR plan for driving demand for VDP with target segments.

• Work with LAC Visa teams to create and expand VDP awareness and deliver education, training programs, and general collateral for the Visa Developer Platform across LAC.

• In partnership with the Developer Community Manager, establish LAC developer outreach programs and both internal and external events (e.g., hackathons, designathons, etc.) to establish VDP as the industry standard platform for global payments.

• Act as the initial LAC VDP interface for Visa Account Executives, Sales teams, and Client Support (i.e., “be the face of VDP” in LAC).

• Ensure the systematic collection of client and market feedback on VDP to improve VDP experiences and prioritize new feature and capability development.

• Partner with the LAC and sub-regional innovation teams to encourage usage of Visa Developer APIs in innovation initiatives.

• Inspire the LAC organization and others on the new forms of digital product management.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Qualifications:
• 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD
• BA/BS required_ MBA a plus
• 8-10+ years product experience, with a strong focus on digital products, services, and/or platforms. API platform experience a plus.
• 8-10+ years digital tech experience, managing teams and leading cross-company initiatives
• Exceptional change leadership skills with experience driving new initiatives in large organizations
• Proven ability to work with Technology, Product, and Sales to deliver and execute an integrated VDP offering and go-to-market plan
• Fluency and experience interfacing regularly with executive management
• Ability to communicate complex, often technical information to both technical and non-technical audiences
• Analytical thinker, team oriented, collaborative, diplomatic, and flexible, with excellent presentation skills, including strong oral and writing capabilities
• Naturally optimistic and energized by delivery of new products to the market
• English, Spanish and Portuguese
Preferred Qualifications:
• 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.