Director, Workplace Experience

On-site 5 days/week in Reston, VA 

 About the Team   

 The Workplace Experience Team at College Board is a team of dedicated individuals with a passion for top notch internal customer service and support. The team works full-time on-site from our offices: New York, Puerto Rico, and Reston, Virginia. Our main purpose is to ensure our facilities are safe, well-equipped, and a place where people can connect, engage with each other, and get things done. We partner with divisions to ensure all staff make the most of their time together – onsite and remote.  

 About the Opportunity    

As our Director of Workplace Experience (WX), you lead the Reston office operations, maintenance, and building/administrative policies, shaping the onsite experience so employees can make the most of their time together. You are trusted to get things done – from the equipment maintenance to the planning of our holiday party. You set the example for the culture of the Reston office, leaning into our competencies and operating principles. You collaborate with leaders across the organization to support organizational priorities and strategies. You ensure our Reston Office is safe, well-maintained, and as effective as possible in a hybrid world.  You will also project manage large scale projects on an as-needed basis.  

In this role, you will:   

Build a positive office culture through strong operations and customer service (80%)   

• Lead and manage the day-to-day operations of College Board’s Reston Office to build a safe, positive, and engaging working environment for all   

• Own the relationship with property managers, building engineers, and facility vendors to support overall building functions.   

• Develop and/or build upon onsite policies and procedures to include emergency evacuations, physical security and access control, and general building and equipment maintenance, and responsible for compliance with these policies and procedures  

• Innovate office operations policies to include meeting support, space management, standards of cleanliness and organization, and general administrative policies, and maintain these policies following implementation  

• Maintain onsite equipment and systems, troubleshooting issues  

• Working with vendors to ensure proper function of the space and its equipment  

• Provide general office operations support as needed 

• Lead the planning and execution of all-office functions and engagement-related events  

• Model College Board’s Competencies (how we expect colleagues to work with one another); including: 

• Leading with best-in-class client services and an orientation towards excellence 

• Generosity in service of students, colleagues, and partners  

• Command of evidence and technology  

• Getting things done, with a premium on quality and efficiency  

• Support broader organizational priorities, projects, and strategies; be an example to the team and to the organization of what it means to Lead as one College Board  

Project Management (20%)   

• Manage large-scale moves and office projects as needed. Act as the onsite point of contact for vendors, consultants, and contractors. 

• Lead or assist with special projects with efficiency and an end-user mindset  

About You   

You have:   

• A passion for customer service and leading engagement and culture   

• Extremely strong organization and prioritization skills and the proven ability to lead multiple projects in concert, both independently and as a member of the team  

• Adept problem-solving skills, including using data to inform decisions and actions   

• Ability to lift up to 50 lbs  

• Flexibility to travel up to 10% of time to support other CB facilities, as needed      

About Our Benefits and Compensation  

College Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education. As a self-sustaining non-profit, we believe in compensating employees equitably in relation to each other, their qualifications, their impact, and the relevant market.   

 The hiring range for a new employee in this position is $87,000 to $116,000.

 Your salary will be carefully determined based on your location, relevant experience, the external labor market, and the pay of College Board employees in similar roles. College Board strives to provide our best offer up front based on this criteria.   

Your salary is only one part of all that College Board offers, including but not limited to:     

• A comprehensive package designed to support the well-being of employees and their families and promote education. Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and more  

• Recognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibility  

• A job that matters, a team that cares, and a place to learn, innovate and thrive  

You can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application process.