Dispatch/Customer Service

The Dispatcher provides support on internal communications, provides customer service to patrons to help resolve inquiries, complaints, etc. in a positive manner. Principal Job Duties: • Provide responsive and professional customer service via email, addressing operational inquiries, refund requests, and other patron concerns. • Perform high-volume data entry with a strong emphasis on accuracy, including logging completed paybox repairs across multiple systems. • Analyze call data and service reports to assess the accuracy and quality of responses from customer care vendors. • Maintain and update Excel spreadsheets used for tracking service completion, repair records, and other operational metrics. • Stay informed on system status and communicate timely updates to internal teams and customers. • Coordinate with internal departments to escalate and resolve reported issues efficiently. • Support additional administrative tasks and projects as assigned. Requirements: Education: · High school diploma or GED required. Experience: · 3+ years call center or customer service experience Skills: · Ability to communicate professionally and effectively. · Excellent phone, organizational and interpersonal skills. · Strong Microsoft Office and computer skills. · Ability to speak, read, and comprehend the English language; Bi-lingual abilities are a plus. · Must be open to feedback, differing opinions and other points of view. · Demonstrates a sense of urgency and timeliness. · Demonstrate the ability to seek improvement. · Excellent teambuilding and interpersonal skills. Dispatch Associate Schedule: Mon-Thurs 3pm-11pm Sunday 9am-5pm #BPSCHI2 Banner Personnel is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to providing equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used to limit or exclude any applicant's consideration for employment on such grounds. Job Type: Full-time Pay: $18.00 - $20.00 per hour Expected hours: 40 per week Benefits: • Health insurance Ability to Commute: • Chicago, IL 60604 (Required) Ability to Relocate: • Chicago, IL 60604: Relocate before starting work (Required) Work Location: In person