Dispatch/Customer Service Representative

Company Overview Vamvoras, Ltd is a leading 24/7 plumbing company dedicated to providing exceptional service in multi-family and commercial plumbing repair and maintenance. Our commitment to quality and customer satisfaction sets us apart in the industry. Summary We are seeking a Dispatcher / Customer Service Representative to join our dynamic team at Vamvoras, Ltd. This role is essential in ensuring our customers receive timely assistance and support for their plumbing needs. You will be the first point of contact for our clients, helping to facilitate service requests and enhance customer satisfaction. Dispatcher/Customer Service **Hiring Immediately** TheDispatcher / Customer Service positionwill work closely with the Service Manager/Operations Manager to schedule service calls and support the technicians in the field. This individual will schedule and monitor the work of our technicians on jobs daily. A personable demeanor is important for building and maintaining excellent relationships with our technicians and customers. The schedule is a constant work in progress as service calls and emergencies are always coming in, so this individual must have the flexibility and agility to adapt to our customers rapidly changing needs. Role and Responsibilities Schedule technicians to complete service calls taking into consideration location, technician s capabilities, and urgency of work orders. Adjust the schedule throughout the day to accommodate emergencies and incoming service calls. Communicate closely with technicians as work is being performed to ensure high quality of work and clear scope. Customer service skills are important including taking service calls and contacting customers throughout the day for scheduling and updates on work to be performed. Respond promptly to customer inquiries via phone and email Other job duties may be included but not limited to filing, invoice entry, proposal/estimate write ups, permit responsibilities, answer multi line phone system, coordinating on call scheduling, fleet record keeping, etc. Skills and Traits Must have experience in dispatching technicians and customer call handing in a professional way Ability to multitask and prioritize Good communication skills both verbal and written are a must Knowledge of QuickBooks software and multi-line phone system Strong problem -solving abilities with a focus on customer satisfaction Must be dependable and able to be on time and work a full work week Be able to thrive in a constantly changing environment Work week is Monday through Friday from 8am – 5pm with a 1 hour lunch Competitive pay based on experience Benefits to include, medical, dental, vision, short / long term disability, life insurance, paid time off, 401k Job Type: Full-time Pay: $20.60 - $24.81 per hour Expected hours: 40 per week Benefits: • 401(k) • 401(k) matching • Dental insurance • Health insurance • Life insurance • Paid time off • Vision insurance Schedule: • 8 hour shift • Day shift • Monday to Friday • No weekends Application Question(s): • Be dependable and work 8-5 Mon-Fri consistently Ability to Commute: • San Antonio, TX 78249 (Required) Ability to Relocate: • San Antonio, TX 78249: Relocate before starting work (Required) Work Location: In person