Donor Relationship Concierge - Fixed Sites (Entry Level Promotional Marketing)

Gulf Coast Regional Blood Center Title:Donor Concierge Are you energized by human connection? Do you believe exceptional service can inspire action? Are you looking for a role where every day, you help save lives? Step into purpose as aBlood Donor Concierge, where you’ll deliver personal, meaningful experiences that make donors feel valued—and excited to come back. You’ll be the friendly face that welcomes donors, eases their nerves, and makes their visit memorable from beginning to end. This isn’t just customer service—it’slife-saving engagement. Just for you: • Competitive pay and full benefits package • A mission-driven organization where every interaction has impact • A vibrant workplace within Houston, TX —plusfree parking • An opportunity tosave livesthrough kindness, empathy, and service What Makes You Thrive Here: • You live our Core Values:Commitment, Integrity, Respect • You’re passionate about creating exceptional moments that inspire action • You embrace doing things right, connecting with others, and delivering the experience peoplehopefor • You bring energy, positivity, and a sense of purpose to everything you do In this role, you will: Donor Assistance & Experience: • Create warm welcomes and positive vibes as donors arrive • Guide guests through their donation journey with confidence and care • Anticipate donor needs and ease anxieties—especially for first-timers • Offer refreshments and coordinate giveaways to enhance the visit • Help schedule their next donation and make every experience seamless Communication & Coordination: • Share donor engagement strategies during team huddles • Celebrate donor milestones with heartfelt recognition (1st, 5th, 25th visits and more!) • Partner with volunteers to ensure a consistently great donor experience • Maintain detailed notes in our system to personalize future visits • Answer donor calls and connect them to the right resources Service Recovery & Engagement: • Proactively address concerns with empathy and professionalism • Use active listening and de-escalation to resolve issues • Build strong relationships that turn one-time donors into lifelong lifesavers • Travel to various donor sites (up to 10%) to support donor experience across locations We need someone who has: • Associate’s degree in healthcare, hospitality, marketing, public relations or a related field from an accredited college or university plus a minimum of three years of relevant customer service and promotional marketing experience. OR Bachelor’s degree plus a minimum of one-year relevant customer service experience. OR a combination of relevant education and experience. • CRM tool usage preferred. Experience addressing client concerns promptly and effectively using conflict resolution techniques required. • Willingness and ability to complete local travel up to 10% of the time utilizing a personal vehicle. • Valid Texas Driver's License and adherence to the Vehicle Safety Program. • Computer Literate: Microsoft Office • Must have strong analytical skills. • Must have strong interpersonal communication skills. • Good attention to detail, accuracy. • Ability to manage multiple projects and prioritize own work. Think you have what it takes to save lives with us? We want to hear from you! EQUAL OPPORTUNITY EMPLOYER STATEMENT The Blood Center is an Equal Employment Opportunity Employer. Qualified applicants for positions are considered without regard to race/ethnicity, color, religion, national origin, age, pregnancy, sex, sexual orientation, gender identity, transgender status, military status, protected veteran status, disability status, genetic testing results or any other basis or characteristic prohibited by applicable law, statute, regulation or Executive Order. Job Type: Full-time Benefits: • 401(k) • Dental insurance • Employee assistance program • Employee discount • Health insurance • Paid time off • Parental leave • Professional development assistance • Retirement plan • Tuition reimbursement Schedule: • Day shift • Monday to Friday • Weekends as needed Experience: • Customer service: 4 years (Required) • promotional marketing: 1 year (Preferred) • account coordinating : 1 year (Preferred) Work Location: In person