Driver Operations Manager, Kenya

About the Role

The Driver Operations Manager works with to attract, convert, engage and retain drivers on the platform. The Driver Operations Manager will support both Individual Drivers and Fleets throughout Kenya.

This requires a commitment to operational excellence, a deep understanding of Driver onboarding and economics, out-of-the-box thinking to drive high quality growth strategies and a customer centric mindset to implement high impact initiatives that will develop Driver engagement. This role also calls for highly adaptable profiles that are keen to take on different issues and will demonstrate ability to push new initiatives and positively challenge the status quo.

What the Candidate Will Do

• Driver Funnel Process Optimization: Own and manage the documents and processes required for Drivers & vehicles to join the platform.
• Driver Engagement: Design and own process & content of a multi-modalty driver outreach program including in person Driver Roundtables, CRM etc
• Fleet Management: Support new fleets and manage day to day relationships with existing fleets
• Driver Satisfaction: Continually track and monitor Driver Satisfaction data, make recommendations on inititaives and interventions to improve. Track earnings and driver & vehicle costs.
• Data-Driven Decision Making: Monitor key performance metrics and prepare reports to provide insights into driver operations. Leverage data to inform decisions and prioritize initiatives for maximum impact.

What the Candidate Will Need

• Min 3 years of work experience in a related field with analytical, project management and stakeholder management experience.
• A degree in a quantitative field (e.g., Economics, Business, STEM etc)
• Exceptional Analytical, problem solving, Excel (Google Sheets) and data management skills
• Data-driven decision mentality and sound busine ss judgment through strong analytical thinking.
• Experience working with multiple stakeholders and cross functional teams
• Ability to take the initiative and manage multiple high-priority projects in a fast-paced, ever-changing environment.

Preferred Qualifications

• Fluent Swahili
• Advanced knowledge of SQL and other analytical tools
• Knowledge of Kenya's Ride Hailing Industry preferred
• Proven ability to set a strategy and see it through to execution
• Client management experience is a bonus

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [email protected].