E-Commerce Operations Manager Benelux (m/f/d)

Company Description

ABOUT YOU is one of the fastest growing eCommerce companies in Europe, with its headquarter in Hamburg. As a fashion and technology corporation, along with our strong team, our ambition is to make online shopping experiences more inspiring and more personal.

Job Description

Working closely with our Business Development team as well as all operational teams, the International Markets team is involved in the entire development process – from identifying new markets to the scaling of existing markets. If you know one of our target markets by heart and already have some business knowledge achieved through first-hand experience in an e-commerce business or fashion, you are the perfect fit for the team.

As a E-Commerce Operations Manager Benelux (m/f/d) you will be in charge to ensure operational excellence across the entire customer journey of our Dutch-speaking shops.

Responsibilities

• Daily monitoring of the KPIs within the customer experience and operational space and based on this initiating conversations with responsible stakeholders e.g. in logistics or customer service to ensure operational excellence in our Benelux shops. 
• Translation and localization of various texts from German and English for the Benelux audience (eg. sales campaigns, newsletters, push notifications, fashion content, marketing materials)
• Quality assurance across app, desktop and our mobile shops and testing of new features 
• Competitor monitoring & benchmarking (track sale campaigns, collaborations with celebrities and influencers, newsletter and push notifications strategy, services)
• Community management (engage with our community, respond to app reviews, understand our customers’ pain points)

Requirements

• A first work experience in areas such as operations, linguistics, or related fields
• Good MS Office skills (especially Excel)
• Native speaker competence in Dutch language (oral & written)
• Fluency in English (oral & written) & basic german skills (better german beneficial)
• Good communication & stakeholder management skills

Benefits

• Grow together with one of the fastest growing eCommerce companies in Europe 
• Flexible working times 
• 40% discount on our online shop 
• Fresh fruits + drinks everywhere 
• Language courses (German & English) 
• Free sports courses & reduced price for gym membership 
• Subsidized public transportation ticket 
• Modern office in the city center of Hamburg 
• International working environment and English as company language 
• Agile work environment and cross-functional teams 
• Dog-friendly office
• Professional training

Because of our strong growth, new challenges and possibilities arise all along to further develop oneself and the company. Our team consists of people from different areas of expertise – fashion, marketing, business and tech – we are driven and united by our passion. We motivate and support each other, we share our know-how and we are open towards different opinions and new ideas.

YOU ARE THE CORE OF ABOUT YOU.
We take responsibility for creating an inclusive and exceptional environment where all genders, nationalities, and ethnicities feel welcomed and accepted exactly as they are. We believe that a diverse workforce essentially contributes to the ABOUT YOU culture. In order to maintain talent and diversity, we emphasize the care for physical health, mental health, and overall well-being. Our values and work ethics essentially contribute to our brand mission: empower acceptance and shape an inclusive, fair, and circular fashion culture.

Because of our strong growth, new challenges and possibilities arise all along to further develop oneself and the company. Our team consists of people from different areas of expertise – fashion, marketing, business and tech – we are driven and united by our passion. We motivate and support each other, we share our know-how and we are open towards different opinions and new ideas.

We are looking forward to receiving your application – preferably via our online application portal! Thus, we can ensure a faster process and for you it is very easy to upload your application documents.