eCommerce Customer Service Associate

Quick Ship Brands: Founded in 2007, Quick Ship Brands is a full-scale reverse logistics company that manages the retail returns process for several well-known, national retailers. In addition to our reverse logistics services, we are a leader in the electronics eCommerce space and offer our proprietary end-to-end marketplace management and reverse logistics software solutions to retailers nationwide. While headquartered in Phoenix, Arizona, we also have a facility in Indianapolis, Indiana. Position Description: We are currently looking for a full-time Customer Service Associate to support our various eCommerce marketplaces, which include Amazon and eBay, amongst others. Our Customer Service Associates are responsible for reviewing and resolving customer inquiries which are communicated via email. This associate will work in-person in our West Phoenix facility. Essential Duties & Responsibilities: ● Provide Customer Service to online Customers (Buyers) via email. ● Interacts with customers to provide support and information on products and services. ● Ensures that appropriate actions are taken to resolve customer concerns. Actions may include answering basic product questions, responding to complaints about items received, sending replacement items, or issuing refunds. ● Manages a high volume of customer emails quickly and adequately. ● Makes appropriate level judgement calls on issues with customers. ● Performs data entry. ● Identifying areas of improvement and implementing the change. Skills and Qualifications: ● 1 year of call center, high volume procurement, or similar environment. ● Must be a proven multi-tasker with attention to detail. ● Basic computer skills required as well as the ability to learn new software. ● Excellent communication skills including active listening and guiding conversations to get the information that is required. ● Service-oriented and ability to resolve customer grievances. ● Ability to de-escalate situations. ● Clear and concise communication skills. Job Type: Full-time Pay: $19.00 per hour Benefits: • Dental insurance • Health insurance • Paid time off • Referral program • Vision insurance Work Location: In person