Ecommerce Operations Coordinator

Who We Are:

eCommerce Operations Coordinator

Reformation is looking for an Ecommerce Operations Coordinator to join our growing Ecommerce Operations team. The team is responsible for managing the product featured and added to Ref’s ecommerce website to support the business growth, and the Ecommerce Operations Coordinator will support the operational efforts required to meet revenue goals. The role is highly cross-functional, and requires good communication skills and follow through. The right candidate is extremely organized, willing to go the extra mile, and is eager to grow a career in ecommerce. Please note, the role requires occasional work on weekends/holidays.

 What You’ll Do:

• Provide ongoing support to manage the daily operations of Reformation’s website while targeting site conversion and revenue goals
• Perform twice weekly product uploads, merchandise key category pages, and work with cross-functional partners to gather product features, sustainability information, garment care, fit notes, and product descriptions
• Assist with site merchandising to uphold merchandising presentation strategy, site conversion, customer experience, and marketing highlights; includes weekend and holiday support during promotional periods
• Use analytics and weekly reporting tools to drive merchandising insights on site
• Act as a final set of eyes to ensure written details and imagery accurately represents the product
• Track and monitor product as its been received in the distribution center 
• Partner with category merchants to maximize sales and seize merchandising opportunities
• Monitor presentation of categories on site 
• Build curated category pages based on prioritized opportunities from cross-functional partners and site analytics
• Conduct benchmarking and research to contribute to Reformation’s site merchandising strategy
• Manage product lifecycle on site to ensure the right inventory is available for customers

What You’ll Need:

• Bachelor's’ degree with 1+ year's relevant experience in a fast paced environment
• Proficiency with Microsoft Office suite (Excel and Word) 
• Familiarity with Salesforce Commerce Cloud preferred
• Excellent verbal and written communication skills
• Strong organizational skills with a proven ability to thrive in a fast-paced environment 

Who You Are:

• You are detail-oriented with a strong willingness to follow through
• You own your work, take initiative, and have the ability to prioritize multiple projects
• You thrive in a fast-paced, results-oriented environment
• You’re ambitious, passionate, and willing to roll up your sleeves to help grow the company
• You work best in a collaborative environment 
• You align with Reformation’s values, and reflect them in your work

Benefits & Perks:

• Health, vision, and dental insurance for eligible employees
• Paid vacation, sick, holidays & volunteer time-off for eligible employees
• Mission based company + casual and entrepreneurial work environment
• Clothing discount, dog-friendly office, company events + parties and much more 
• 401K with company match 

To Apply:

Please submit your resume and a short cover letter telling us about yourself and why you are a great fit for Reformation!

The Reformation is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, or protected veteran status

Some light reading - Forbes, Eco-Age, Fast Company