Electrical Power Systems - Customer Support

Job Description Summary

The responsibilities include working with Electric Utilities or ISOs (Independent System Operators) and Transmission System Operators.
At this position the engineer will provide support to the customers and act a technical expert on the GE Vernova Electrification Software Grid solutions like AEMS Reliance.

Job Description

Roles and Responsibilities

• Work with customers to gather information, investigate, diagnose, and resolve complex issues.
• Provide support for incoming tickets across various power system modules of the AEMS product
• Develop fixes and products enhancement in collaboration with other GE Vernova Electrification Software experts.
• Provide maintenance of power systems application functionality, including code fixes, documentation, and user interfaces.
• Perform the regular build deployment activities, Orchestrates the deployment process and guides the application through different environments until it reaches production
• Handle out of hours 24/7 emergency support
• Facilitating the relationship between customer and 3rd party vendors.
• Travel to customer sites in the region as required.
• In-depth understanding of key business drivers; uses this understanding to accomplish own work. In-depth understanding of how work of own team integrates with other teams and contributes to the area.
• Uses some level of judgment and has ability to propose different solutions outside of set parameters but with guidance.

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• Knowledge level is comparable to a Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience) OR
• Bachelor's Degree in Electrical Power Systems plus at least two (2) years development or project delivery experience in related field OR
• Master's Degree in Electrical Power Systems

• Strong verbal, written, and interpersonal communication skills. Ability to write professional and technical reports and procedures. Ability to make formal and informal presentation to technical and non-technical staff and customers.
• Work and/or academic experience in the power systems area.
• Excellent programming skills in C, C++, C#, Python or other related language.
• Knowledge or experience in RDBMS and Linux.
• Good understanding of power systems and/or energy management systems with focus on transmission Network Applications like State Estimation, Contingency Analysis, Optimal Power Flow or Dispatcher training Simulator.
• Knowledge and experience with electric utility industry practices
• Strong knowledge of customer perspective and needs.
• Ability to work independently and be self-motivated.
• Demonstrates a high degree of personal and professional integrity.
• Ability to work effectively in a team environment.