Email Chat Support

We are a growing company in the customer service industry, dedicated to providing exceptional support experiences for our clients. Our team values clear communication, reliability, and a commitment to helping customers resolve their inquiries efficiently. Role Responsibilities: • Respond promptly and professionally to customer inquiries via email and chat platforms • Provide accurate information about products, services, and policies • Troubleshoot and resolve basic customer issues or escalate as needed • Maintain detailed and organized records of customer interactions • Follow company guidelines and procedures to ensure consistent service quality • Collaborate with team members to improve support processes • Meet or exceed performance metrics and customer satisfaction goals Qualifications: • High school diploma or equivalent required • Excellent written communication skills in English • Strong attention to detail and organizational abilities • Basic computer literacy and familiarity with email and chat tools • Ability to multitask and manage time effectively • Positive attitude and willingness to learn • Previous customer service experience is a plus, but not required