Employee Support Specialist

Job Title: Specialist - Employee Support

Division: Corporate

Location: Tampa, Florida

Reports To: Employee Support Manager

Who We Are:

For more than a century, L'Oreal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer everyone around the world the best of beauty in quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.

What You Will Do:

The Specialist delivers customer service excellence while partnering across BEST HR and the L'Oreal HR community to maintain a best-in-class service approach. The position will provide services to the L'OREAL USA and SalonCentric employee population in the following but not limited:

Contact Center

• Inbound phone support for current and former employees
• Inbound phone support for third part callers requesting information on behalf of employees
• Email/Case resolution of inquiries

Payroll Support

• Closely partner with Payroll team as it relates to day-to-day support
• Field employee and HR payroll questions to properly direct them to the right resolution

Data quality/Workflows

• Audit/review and approve all transactions to ensure data quality and integrity to enable accurate data

Leave Management

• Provide overview of process
• And questions related to LOA pay/absences

Day-to-day Support

• Provide One HR expertise and support to the HR community and employees
• Tuition Reimbursement processing
• Employee Verifications
• Policy Questions & Compliance and Policy Acknowledgements
• Time Off management (vacation, PTO, Summer Hours, WFH, etc.)

What We Are Looking For:

Required Qualifications:

• Bachelor's Degree
• Customer Service Experience
• Bachelor's Degree

Preferred Qualifications:

• Contact Center Experience
• SuccessFactors experience
• ServiceNow experience

What's In It For You:

• Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)
• Hybrid Work Policy (3 Days in Office, 2 Days Work from Home)
• Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)
• Access to Company Perks (VIP Access to L'Oreal's Internal Shop for Discounted Products, Monthly Mobile Allowance)
• Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
• Employee Resource Groups (Think Tanks and Innovation Squads)
• Access to Mental Health & Wellness Programs

Don't meet every single requirement? At L'Oreal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you're excited about this role but your past experience doesn't align perfectly with the qualifications listed in the job description, we encourage you to apply anyway! You may just be the right candidate for this or other roles!

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting [email protected]. If you need assistance to accommodate a disability, you may request an accommodation at any time.

Our Safe Together Plan: Your safety is our highest priority. We will proceed with caution and adhere to enhanced protection standards to ensure our sites are safe for all employees. We must all operate with the shared responsibility for each other's health & safety in mind.