Enablement Specialist - USA

A product you can believe in. Immersive Labs is the leader in people-centric cyber resilience

We have an exciting vision for cybersecurity - one that puts people at the center of cyber. Our cyber resilience SaaS platform is an agile, hands-on solution that helps teams continuously assess, build, and prove cyber capabilities through real-life simulations, rather than one-off training sessions.

We help the world’s biggest brands like Citi, Pfizer, Humana, and HSBC, protect their revenues and brand reputations.

Founded in 2017 from a cargo container in Bristol, UK, Immersive Labs has progressed to the global stage and has secured over $180 million of funding.

https://careers.immersivelabs.com/our-story/

We encourage people of all different backgrounds and identities to apply. We are committed to maintaining an inclusive, supportive place for you to be you and do your very best work.

The opportunity

Our enablement organization is responsible for equipping our GTM teams (SDRs, AEs, SEs, CSMs, Services, Customer Support) and Partners with the knowledge, skills, resources and coaching they need to close business faster and deliver an exceptional customer experience. You will work with key stakeholders across the business to identify issues impacting our ability to scale and build & execute role-specific programs to address them. The ideal candidate thrives in a fast-paced environment, is comfortable with changing priorities, and enjoys building effective working relationships cross-functionally and coming up with innovative solutions to challenges.

Your main responsibilities:

• Collaborate with key stakeholders across the company to identify enablement needs, developing, and delivering enablement programs to optimize individual and team performance and effectiveness. 

• Lead the onboarding process for new employees by providing them with the necessary enablement and resources to minimize ramp time and maximize effectiveness & retention. This will involve working with key role stakeholders to understand challenges ramping new employees, creating onboarding materials including self-paced learning, knowledge assessments & certification, as well as coaching. 

• Create and update enablement content, including presentations, e-learning modules, videos, knowledge assessments and other learning materials. This will involve collaborating with subject matter experts to ensure the accuracy and relevance of the content. Ensuring these resources are easily accessible to the roles that need them. 

• Assess the effectiveness of enablement programs through evaluations and feedback mechanisms. This may involve conducting surveys and analyzing data working with Sales Ops to drive accountability, engagement, and measure program success.

• Manage multiple enablement projects simultaneously, including planning, scheduling, and coordinating resources to ensure timely delivery of enablement initiatives.

• Identifying opportunities for process improvement and implementing changes to enhance the effectiveness and efficiency of enablement programs.

You should apply if you have ​​(we know it’s tough, but please try to avoid the ​​confidence gap​.​​ You don’t have to match all the listed requirements exactly to be considered for this role):

• Prior sales, CSM experience, SaaS preferred.

• Prior enablement experience with 2 or more of these roles: sales, SEs, CSMs, customer support, partners

• A strong understanding of the selling environment, including sales processes, content, tools and training. Proficiency with Salesforce, e-learning platforms (experience with HighSpot a plus), and other tools (experience with Gainsight, Zendesk a plus).

• An ability to learn quickly and thrive in a scale up environment.

• Exceptional planning and communication skills 

• Experience in project management with a proven track record of managing multiple projects to completion, along with excellent planning and organisational skills.

• Willing to travel periodically based on the business and project’s needs.

• Bonus: Experience in Cybersecurity or Cyber Risk Management 

Immersive Labs’ growth has been fuelled by our values that underpin everything we do, here's how they relate to this role:

• Driven - We are innovators and market-creators, constantly moving forward to achieve results in support of our mission.

• Inclusive - We are passionate about creating an environment of inclusion and respect for our employees, customers and partners, everyone has opportunities to thrive.

• Customer Obsessed - We seek to develop deep relationships with our customers to help them achieve their business outcomes.

• One Team - We are a talented global team working together to achieve our vision.

If you would like to read more about what you can expect from our recruitment process, you can visit our dedicated interview process page.

As well as an inclusive, supportive place for you to be you. We offer an extensive range of benefits so you can do your very best work:

• Prosper in our success with share options, and rewards for doing great work and living our values

• Look after you and your family with health, dental, and disability insurance, fully paid sick leave, and mental health support

• Save for the future with a 401K match of up to 5% – effective immediately

• 33 holiday days plus two volunteering days, 12 weeks enhanced parental leave, and a half day on your birthday!

• Flexible and remote working, so you can work when and where you work best

• Career and learning development through the platform and our Learn Anything fund

• While most of the team are fully remote, when you do visit, our North American HQ is based in the center of Boston, just a 10 minute walk from Back Bay train station

• Monthly socials and sports clubs for our sociable, tight-knit teams (we’ve done everything from cake making to escape rooms)

Find out more at https://careers.immersivelabs.com 

If you would like to read more about what you can expect from our recruitment process, you can visit our dedicated interview process page.