End User Computing Technical Lead Analyst

End User Computing Technical Lead Analyst

An opportunity has arisen within Cigna International Health IT for an experienced EUC Engineer with a strong knowledge of supporting, Windows 10 Clients Support, SCCM for OS and application packaging, OS Deployments, and industry Workplace Technologies. This is a L2/L3 role that will suit a high-performing individual who is methodical, inquisitive and has a passion for end user technology and service. The ideal candidate will have 8 years or more experience in an enterprise IT environment

What does a normal day involve?

• Maintaining and optimizing the provisioning of Windows Client OS, applications, and vulnerability remediation to physical and virtual endpoints.

• Coordinate with colleagues and peers in Cigna’s US Enterprise Infrastructure Team

• Proactively monitor and resolve infrastructure service issues prior to escalation.

• Ensuring Service Now incident, requests, problem and change records are pro-actively updated.

• Participate in change activity that may be scheduled out of hours

• Manage and technically drive project deliverables and initiatives to completion, working with key stakeholders and project managers to implement the solutions

• Adhering to Information Protection Policies and Business Continuity Plans

• Follow operational processes and policies

• Covering ASIA PAC Time zone

• Participating in 24x7x365 operation (on Call Rota)

You will have experience with:

• Microsoft SCCM for OS and Application Deployment

• Microsoft Windows 10/11 Troubleshooting

• Microsoft O365 Troubleshooting.

• Service Now Change and incident management workflow

• Service and customer centric mindset

It would be great if you’ve had experience with:

• Virtual Desktop Infrastructure (Citrix)

• Automation experience with PowerShell

• Nutanix HCI

• Agile Project Management Methodology

• JAMF – Apple Enterprise Mgmt. solution

• Stratodesk Thin Client Technology

• ITIL Certifications

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.